Printer Support Specialist - Extended Support

Under the direction of the Extended Technical Support Service Center Coordinator, this position will provide consultation, acquisition, configuration, setup, inventory tracking, troubleshooting, and maintenance of printers either as stand-alone or on the network. This position is also responsible for the basic design, installation, setup, and maintenance, application of security patches, operational integrity, and support of stand-alone and networked computer systems in a PC and/or Macintosh environment. This position will be responsible for installation and maintenance of software, hardware, and license inventory tracking, basic training in the use of supported systems, administering public resource areas, and explaining technical concepts to non-technical customers. Considerable interaction with University staff will require knowledge of ITS services, policies, and procedures, excellent interpersonal skills, and the ability to connect customers with the right solutions in order to fully meet their IT needs. Areas of responsibility also include technology support for administrative offices, instructional spaces, research labs, and other areas as assigned.
This position is not eligible for University sponsorship for employment authorization.
For a full job description, please email Melanie Bell at melanie-bell@uiowa.edu.
About IT Services:
Our mission is to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We are committed to cultivating a welcoming and respectful workforce culture where people of all backgrounds and perspectives are empowered to make a positive impact. We embrace this commitment as mission-critical in everything we do and embed it in hiring, incentive, retention, and career-development practices and initiatives.
Required Qualifications:

• Bachelor's degree or an equivalent combination of education and related additional experience in technical support may also serve to meet this minimum requirement.
• Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services, or other applicable technologies.
• Experience supporting Windows personal computers.
• Experience providing in-depth support of stand-alone and networked printers/multi-function devices including setup, troubleshooting, hardware repair, etc.
• Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
• Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
• Demonstrated excellent written and verbal communication skills.
• Excellent interpersonal, customer service, and teamwork skills (including with technical peers).
• Experience managing workstations using SCCM or other desktop management tools and strategies.
• Physical ability to move and transport computer equipment up to 50 pounds.

Desirable Qualifications:

• Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
• Experience supporting Apple computers and laptops.
• General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.

Position and Application Details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Melanie Bell at melanie-bell@uiowa.edu.