Technology Support Specialist

Position Summary:

The University of Wisconsin-Platteville invites applications for a Technology Support Specialist. This position will provide services that are tailored to computer needs of the City of Platteville staff. This role will provide Microsoft O365 administration and support related to moderately complex systems used for business operations, provide analytic/diagnostic services to City employees regarding computer hardware and software problems, provide additional support in specialized systems and end user training as assigned. Applicants hired into this position can work a hybrid schedule. This will be discussed during the interview process.

This position is a full-time benefit and paid leave eligible position with a starting salary of $55,000/year, commensurate with qualifications and experience. This is a 1-year position, with the possibility of continuation (dependent on funding).

Responsibilities:

• Manage the O365 accounts for the City of Platteville
• Answer calls of city clients in person on location or off site by phone or IT-based communication tools and troubleshoot and resolve PC/Mac, software, network and other workstation-related problems and issues
• Provide Tier 2/3 support to specific city related software/hardware
• Complete procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
• Reporting and escalate issues through the appropriate channels
• Effectively communicate verbal and written information, and in a user-friendly/non-technical manner as appropriate, with team members and customers
• Document all user related correspondence thoroughly
• Communicate IT rules and regulations that city staff must follow
• Adhere to IT best practices and deliver outstanding customer service and satisfaction to clients in an agile work environment
• Assist in the insurance that IT Support Services performance metrics are consistently met or exceeded
• Meet with City of Platteville employees, individually or as a group to facilitate technology related planning, projects, and purchasing activities
• Identify areas for process or policy improvement

What You'll Need to Succeed:

• Associate's or Bachelor's degree in IT related field.
• Experience troubleshooting hardware and software.
• Ability to document in writing steps taken when building and troubleshooting compute environments.
• Team oriented.
• Ability to present ideas in a user-friendly/non-technical manner.
• Strong documentation skills.
• Excellent interpersonal, verbal and written communication skills.
• Ability to perform in an agile work environment.
• Trouble-shooting skills.
• MS Office proficiency.
• Experience using support ticketing systems.
• Proficiency with multiple Operating Systems (OS). 
  

Why It's Great to be a Pioneer:

The University of Wisconsin-Platteville, founded in 1866, offers 47 baccalaureate and 10 master's programs. It possesses institutional strengths in middle level education, engineering, industrial technology, agriculture, criminal justice and business. The campus is located in Southwest Wisconsin's largest and most historic community. The region offers excellent school systems, high quality medical and hospital facilities, outstanding recreational opportunities, and vibrant businesses and industries. UW-Platteville is a cultural and educational center for the Tri-State region of Illinois, Iowa and Wisconsin.
Take a virtual tour of our campus!

Application Deadline:
Applications must be submitted through our online applicant portal and are due by: March 1, 2024. Applications will be accepted until the position has been filled.

How to Apply:
The following documents are required for applicant consideration:

• Letter of application addressing all required qualifications
• A current resume
• Contact information (name, telephone number, and email address) for 3 professional references.
• Additional documents as needed

For questions regarding this position, please contact:

            Michael Sherer, sherer@uwplatt.edu

We Support Diversity and Inclusion:
Our mission is to foster a diverse environment that contributes to an inclusive culture and climate by promoting critical discourse and meaningful interactions between all members of our campus community.

Equal Employment Opportunity:
The University of Wisconsin-Platteville is committed to recruiting, supporting and fostering a diverse, inclusive and civil community of outstanding faculty, staff and students, and is an AA/EEO Employer. A criminal background check is required for employment. Applicants must be legally entitled to work in the U.S. at time of hire.

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.