It Technical Support Specialist

We are seeking a IT Technical Support Specialist to join our team! As a member of the Client Device Support team you will be responsible for supporting and resolving technology issues and project initiatives in the region, maintains a strong working relationship with peers in all regions and works collaboratively and closely with the Regional Service Managers, customers and other IT team members to ensure the

delivery of excellent customer service.

On-site: Madison Meriter Hospital in Madison, WI.

Hours: Days, Full-time M-F. (rotating on-call every 6th weeked)

Why UnityPoint Health? 

• Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members. 
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ 

What are team member vaccine requirements? 

As part of keeping our communities safe and healthy, all team members must be vaccinated forinfluenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption. 

Departmental and Technical Support

• Performs quarterly end of lease activities as assigned.
• Works on local and enterprise IT projects.
• Works collaboratively and closely with Regional Service Managers, customers, other IT team
• members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
• Performs necessary system upgrades, repairs and maintenance on computer systems and
• peripherals.
• Installs, integrates, and configures new computer systems.
• Utilizes problem tracking system and procedures utilized by IT, and communicates needed
• changes to the system administrator.
• Works collaboratively with other IT group members to ensure optimal application functionality

Customer Service

• Works collaboratively and closely with Regional Service Managers, customers, other IT team
• members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
• Interacts with customers, Regional Service Managers, and the IT management team to ensure
• hardware and software needs are met in acceptable timeframes.
• Covers on-call when required.
• Provides night and weekend on-call coverage as scheduled.
• May assume additional on-call responsibilities as directed by Manager.

Education: 

• Two-year degree in Computer Science or Programming. Equivalent education and work experience will be accepted only if previous experience applies to specific systems.

Experience: 

• Requires Personal Computer experience

Licenses & Certifications: 

• Valid driver’s license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

• Knowledge of a wide range of computer systems software, applications, hardware, and communications. Requires highly developed communications and negotiation skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. Knowledge of maintenance and repair of computer hardware; b) Investigating and resolving problems, and/or repairing as specified by work orders; c) Performing system upgrades, and other customized configurations; and d) Installing, integrating and configuring new systems and hardware for users. Knowledge of healthcare industry systems preferred. Must have strong telephone and typing skills. Knowledge of regulatory and accreditation requirements is mandatory. Ability to understand and deal effectively with problems and opportunities in a complex multiprocessing environment is crucial. Understands computer system functionality, limitations, and architecture of supported applications. Ability to work as a team member, creating and maintaining effective working relationships. Ability to understand and apply guidelines, policies and procedures.

Other: 

• Use of usual and customary equipment used to perform essential functions of the position.