Technical Support Specialist

We are looking for a resourceful Technical Support Specialist to join our growing global team. As part of the role, you will provide enterprise-level Technical Support to our customers via email, chat, and other support channels as required.

• Provide Technical Support on a day-to-day basis for customers, platform users, and Internal Company teams.
• Take ownership and initiative to navigate towards resolutions, which include research, troubleshooting, and following standard procedures for proper escalation to the appropriate teams.
• Work side by side with the QA, Development, Product, and Business Operations teams across the company.
• Provide prompt and accurate feedback to customers and from the customers to the Product and Dev teams.
• Manage onboarding and training for owned and operated sites.
• Document knowledge in the form of knowledge base tech notes and Help Centers.
• Notifications, downtime, and feature releases communication to all platform user types.
• The position will sometimes require availability during weekends and after business hours.

The expected salary range for this position is between $55,000 and $65,000. Actual pay will be determined based on skills, experience, and location. This position is also eligible for performance-based compensation. The benefits available for this position include flexible vacation policy, 15 paid holidays, paid parental leave, health insurance, and 401(k) with company match.

• 1-2 years' experience in the enterprise Technical Support field
• Experience with HelpDesk Ticketing Systems (Advantage if it’s Zendesk)
• Fluency in English and exceptional verbal and written communication skills.
• Responsibility, reliability, and accountability
• Strong technical and problem-solving skills with a strong customer service orientation
• Experience working with Web Applications, highly desirable
• Experience/Knowledge of HTML & or CSS, highly desirable
• Restful API knowledge, highly desirable

Not sure that you're 100% qualified but are up for the challenge? We want you to apply!

Minute Media is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minute Media participates in E-Verify.

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