Address
Form of workDescription:
The Technical Support Specialist's role is to ensure our clients and internal staff receive professional and timely resolution to IT support requests. The role also assists our systems/network engineers with IT project implementations. The ideal candidate should have a strong foundation in Modern Windows Desktop Support, Microsoft 365 Messaging, and basic network and application troubleshooting skills.
Responsibilities:
•Provide initial client support ticket intake and troubleshooting services.
•Provide client facing updates for the duration of an outstanding support ticket.
•Keep your tickets and time entries up to date daily with detailed notes.
•Developing and maintaining relationships with our client's staff members.
•Assist in IT equipment unboxing, delivery, and on-site racking/cabling/setup.
•Assist with client on-site Desktop, Printer, Server, and network troubleshooting.
•Assist in the preparation and hardening of Desktop OS(s), Phone OS(s), and Server OS(s).
•Perform IT technical skills training both during business hours and after-hours.
Technical Requirements:
•Minimum 1 years of relevant industry experience in help desk support or systems administration plus a combination of the below:
•Proficient with and or certified Windows Modern Desktop Administrator.
•Proficient with and or certified Microsoft 365 Messaging Administrator
•Proficient with the use of the OSI Model and how to utilize it for network and IT systems troubleshooting and or CompTIA Network+ or Cisco CCNA certification.
•Proficient with Desktop Hardware troubleshooting and or CompTIA A+ certified.
•Intermediate understanding of Microsoft Active Directory administration and or Microsoft InTune policies.
Personality Requirements:
•Dedication to customer satisfaction and getting it right the first time
•Strong learning aptitude and ability to learn new technologies independently
•Ability to manage multiple priorities, commitments, and projects
•Self-motivated, guided, and passionate about your work product
•Must have excellent organizational and time management skills
•Positive attitude towards change and ability to adapt
•Excellent interpersonal skills and the ability to work in a team environment and interact with all levels of management as well vendors and customers
•Experience working in a consulting environment preferred
Skills:
Customer Service, Troubleshooting, Technical Support, Windows, Help Desk Support, Windows 10, Active directory, Office 365, Application Support, Phone Support, Service Desk, A+
Top Skills Details:
Customer Service, Troubleshooting, Technical Support, Windows, Help Desk Support, Windows 10, Active directory, Office 365, Application Support, Phone Support, Service Desk, A+
Additional Skills & Qualifications:
Network and Security Certifications are a plus.
Experience Level:
Entry Level
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
The Technical Support Specialist's role is to ensure our clients and internal staff receive professional and timely resolution to IT support requests. The role also assists our systems/network engineers with IT project implementations. The ideal candidate should have a strong foundation in Modern Windows Desktop Support, Microsoft 365 Messaging, and basic network and application troubleshooting skills.
Responsibilities:
•Provide initial client support ticket intake and troubleshooting services.
•Provide client facing updates for the duration of an outstanding support ticket.
•Keep your tickets and time entries up to date daily with detailed notes.
•Developing and maintaining relationships with our client's staff members.
•Assist in IT equipment unboxing, delivery, and on-site racking/cabling/setup.
•Assist with client on-site Desktop, Printer, Server, and network troubleshooting.
•Assist in the preparation and hardening of Desktop OS(s), Phone OS(s), and Server OS(s).
•Perform IT technical skills training both during business hours and after-hours.
Technical Requirements:
•Minimum 1 years of relevant industry experience in help desk support or systems administration plus a combination of the below:
•Proficient with and or certified Windows Modern Desktop Administrator.
•Proficient with and or certified Microsoft 365 Messaging Administrator
•Proficient with the use of the OSI Model and how to utilize it for network and IT systems troubleshooting and or CompTIA Network+ or Cisco CCNA certification.
•Proficient with Desktop Hardware troubleshooting and or CompTIA A+ certified.
•Intermediate understanding of Microsoft Active Directory administration and or Microsoft InTune policies.
Personality Requirements:
•Dedication to customer satisfaction and getting it right the first time
•Strong learning aptitude and ability to learn new technologies independently
•Ability to manage multiple priorities, commitments, and projects
•Self-motivated, guided, and passionate about your work product
•Must have excellent organizational and time management skills
•Positive attitude towards change and ability to adapt
•Excellent interpersonal skills and the ability to work in a team environment and interact with all levels of management as well vendors and customers
•Experience working in a consulting environment preferred
Skills:
Customer Service, Troubleshooting, Technical Support, Windows, Help Desk Support, Windows 10, Active directory, Office 365, Application Support, Phone Support, Service Desk, A+
Top Skills Details:
Customer Service, Troubleshooting, Technical Support, Windows, Help Desk Support, Windows 10, Active directory, Office 365, Application Support, Phone Support, Service Desk, A+
Additional Skills & Qualifications:
Network and Security Certifications are a plus.
Experience Level:
Entry Level
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
