Technical Support Specialist

Education Required: Graduation from an accredited 4-year college or university.
Area Study (major) Required: Computer science, Information Systems and Decision Sciences (ISDS), Management Information Systems (MIS) or related technical field.
Certification(s) Required: N/A
License(s) Required: Valid Driver's License
Years Relevant Work Experience: Four (4) years work related experience in IT, infrastructure, desktop support, security, LAN/WAN, and/or database administration. Equivalent combination of education and experience will be considered.
Knowledge, Skills, and Abilities:

• Knowledge of Information Systems and Applications
• Knowledge of Wide Area Networks
• Knowledge of Microsoft Client and Server Operating Systems and Active Directory
• Knowledge of Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint Server
• High in customer service and the ability to deal with the public with tact and courtesy
• Skill in computer programming or scripting language
• Skill in introductory training & instruction of end users
• Excellent decision-making skills to respond to balance the interests of clients and customer demands
• Excellent communication skills with the ability to express technical areas verbally and in writing.
• Excellent attention to detail
• Strong organizational & interpersonal skills
• Ability to effectively supervise and coordinate the work assignments of reporting personnel and promote a team environment
• Ability to make technical decisions concerning information systems applications and performance
• Analyze complex technical and administrative problems, evaluate alternative solutions and recommend and implement effective courses of action
• Ability to conduct systems analysis and feasibility studies.
• Ability to quickly learn BREC policies and procedures, operations and programs
• Ability to establish and maintain effective working relationships with employees and public.
• Ability to prepare concise narrative and statistical reports.

Essential Functions and Job Duties:

• Provides Technical Support and assistance to end users on hardware issues and desktop (PC) applications.
• Installs and maintains servers, computers, hardware and PC software for users.
• Assist in monitoring performance and efficiency of an enterprise network
• Assists in monitoring and analyzing network, hardware, database, and system activity.
• Implement and maintains a database security, maintenance utilities, and documentation
• Attends formal training in systems software programming; studies hardware configuration operating, system designs, and software programming languages.
• Determines value in legacy equipment and recommends new or upgraded enhancements to existing hardware and systems.
• Verify that all custom software installed on clients is at the most current version, and that all clients are running the same version.
• Research enhancements and improvements in existing software and recommend updates and upgrades of software.
• Train end-users on custom software and standard Microsoft applications and operating systems as needed
• Assists with IS Plan development and implementation.
• Perform work in accordance with knowledge of BREC operations.
• Other duties as assigned.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor.Full time position. Generally, 8 hours per day, 5 days per week, meal break as needed. Some evening and weekend work required.

Employment Type: Full Time Exempt