Manager of Group Reservation

This position is responsible for managing all aspects of the group/convention room reservation process for The Hotel Hershey and Hershey Lodge with a high attention to detail.

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Manage allocated room blocks to agreed upon contracts by assisting meeting planners with the reservation process for their upcoming group/event at The Hotel Hershey or Hershey Lodge.*

• Utilize Sales & Catering (Amadeus Advanced), Property Management System (ResortSuite), and our online booking technologies to set up each group with accurate notes to begin the booking process including blocking all suites, special requests, and complimentary rooms prior to a group’s arrival on property.*

• Monitor group room block release dates and inventory issues to maximize room revenue in line with specified selling guidelines.*

• Communicate with convention services, sales, reservations, and front office teams to provide accurate and timely information.*

• Ensure that Group Reservations, changes, and cancellations are handled accurately and in a timely manner.*

• Perform other duties as assigned.

Qualifications:

• Minimum of 3 years of related experience.

• Industry Experience - Hospitality/Tourism

• Must have a valid Driver's License

• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Strong knowledge of room reservations system with Delphi/Amadeus and ResortSuite experience preferred.

• Proven problem solving, communication, and organizational skills.

• Outstanding organizational skills and ability to follow through on details and planning.

• Focused on providing a high level of guest service to internal and external customers.

• Ability to resolve problems and work collaboratively with multiple departments.

• Must embody Hershey Entertainment and Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others).

Job Demands:

While performing the duties of this job, the employee is required to:

• Reaching Forward Occasional (<33%)

• Reaching Overhead Occasional (<33%)

• Finger Dexterity Constant (>67%)

• Hand/Eye Coordination Constant (>67%)

• Stooping Occasional (<33%)

• Bending Occasional (<33%)

• Sitting Frequent (34-66%)

• Standing Frequent (34-66%)

• Walking Frequent (34-66%)

• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must have the ability to provide their own transportation to the various Hershey Entertainment & Resorts venues. Reimbursement for gas and mileage will be accessible while traveling in a personal vehicle.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer