Technical Support Product Engineer, 3Dp

Exciting Remote Technical Support Product Engineer, 3DP Opportunity with leading 3D Design Software & 3D Printing Reseller, Hawk Ridge Systems!
***Please note, this position requires availability to work Monday-Friday, 8:00 am-5:00 pm in the Pacific or Mountain time zone***
Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems, an industry leader and one of the top Worldwide Resellers for DS SOLIDWORKS, has been providing intelligent state-of-the art 3D solutions for superior product design, engineering, and manufacturing companies for 25+ years. We provide software, hardware, (including 3D printers and printing), training, Technical Support, and manufacturing for our customers! At Hawk Ridge Systems, we're not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights while priding ourselves on providing career development opportunities throughout our Company! Additionally, in 2023, we were identified as a "Top Diversity Employer" by Circa, and more recently, we were recognized by Monster.com as a "Top Workplace for Remote Work".
Hawk Ridge Systems is continuing to expand throughout North America by adding a Technical Support Product Engineer, 3DP to our talented Technical Support team! The Technical Support Product Engineer, 3DP position is an entry-level technical position ideal for degreed Mechanical Engineer or similar engineering applicants. Strong proficiency in CAD software (e.g., SolidWorks, AutoCAD) as well as 3D printing slicing software and a demonstrated ability to operate and maintain various types of 3D printers (e.g., FDM, SLA, SLS). Remotely troubleshoot technical issues with 3D printers, including software errors, filament jams, and print failures. Report and collaborate with external vendors or service providers as needed for maintenance or repairs of 3D printing equipment. This position is a customer-centric role and will provide Technical Support to external customers in a post-sales capacity.
Our culture is driven by our core values - Being People Centric, caring about our team members, customers, and our community; Driving Excellence for ourselves and our customers; and Staying Stragile by seizing opportunities and challenges and adapting quickly. If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you to take the next step in your marketing career!
WHAT WILL YOU BE DOING IN THIS TECHNICAL SUPPORT PRODUCT ENGINEER, 3DP ROLE?

• Provide remote Technical Support to external customers in a post-sales capacity
• Develop and maintain technical expertise in Markforged and other 3D Printing hardware
• Learn new skills and applications as new products are launched
• Constant communication with customers and partners via phone, chat, and email to solve errors, print failures and general usage cases.

WHAT WILL YOU NEED FOR SUCCESS IN THIS TECHNICAL SUPPORT PRODUCT ENGINEER, 3DP ROLE?

• Bachelor's degree in Mechanical Engineering or similar engineering required. (Applicants without an engineering degree who have professional 3D printer operation and maintenance experience may be considered.)
• Strong proficiency in 3D printing technology and file preparation software.
• Proficiency in a 3D modeling application, such as SOLIDWORKS, Fusion360, or OnShape is a plus.
• Real-world insight & knowledge of the applications of 3D printing in the industry.
• Familiarity with Microsoft Operating Systems & MS Office products.
• Experience with Markforged 3D Printers is a plus.
• Customer support or service experience preferred.
• Strong verbal and written communication skills as well as excellent customer relations skills
• Strong familiarity with Microsoft Operating Systems and MS Office products
• Professional experience with FDM printer troubleshooting is preferred.
• Autonomous, self-driven, detail-oriented, excellent communicator with outstanding time management and interpersonal skills (empathetic, team player, problem solver with excellent conflict management skills)
• Flexible, adaptable, assertive, and persuasive, as well as the ability to learn quickly, multitask, analyze, and prioritize responsibilities.
• Personable with an excellent work ethic, a "whatever it takes" positive, solution-oriented attitude, and the confidence and drive to deliver results in a fast-paced, ever-changing environment

MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM

• Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance
• Competitive Compensation Package
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time, Paid Parental Leave and Paid Holidays (plus your birthday, a diversity, equity, and inclusion (DEI) floating holiday, and community service days off!)
• Outstanding Training, Onboarding, Mentoring, and Coaching
• Amazing growth opportunities providing unlimited opportunities for Career Development
• We are a fun, successful, growing 25+ year-old Company with a team-focused culture that offers work/life balance

Hawk Ridge Systems has determined that the new hire hourly base pay range for this role is between $29.93 and$37.44. Your pay will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. This new hire compensation range will allow you the opportunity to progress as you grow in your career. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc.
If you would love being surrounded by the best minds in the industry and want to help drive our company's success while thriving & growing your Marketing career, apply for Technical Support Product Engineer, 3DP position today!To learn more about Hawk Ridge Systems, please visit our website: Hawk Ridge Systems - Better Engineering Starts Here
Hawk Ridge Systems is proud to be an Equal Opportunity Employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hawk Ridge Systems prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hawk Ridge Systems conforms to the spirit as well as to the letter of all applicable laws and regulations.
#LI Remote
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)