Network Administrator

AMERICAN LEARNING SYSTEMS

JOB TITLE

Network Administrator

DIVISION/ DEPARTMENT

Information Technology

LOCATION

Broward

REPORTS TO

Director of IT & Director of IT Infrastructure

EXEMPTION STATUS

Exempt; Year-Round

DATE

January 2024

POSITION OVERVIEW

The Network Administrator is a member of the American Heritage Schools Information Technology department and will be involved in a variety of projects. The Network Administrator is competent and experienced with networking principles, design, deployment, and support.

PRIMARY DUTIES & RESPONSIBILITIES

• Assisting in the design, implementation of new network solutions, and support network solutions and/or improve the efficiency of the current networks

  • Communicate and be the point of contact with external outsourced companies regarding networking

    • Work with outsourced vendors on the best recommendations for the identified needs

• Communication and ensurance regarding RMA’s

  • Returns

  • Replacements

  • Warranties

• Assist the Director of Cybersecurity and Director of IT Infrastructure for the overall protection the network

• Offer best practice advice and recommendations towards overall network architecture and strategy

• Manage the day-to-day operations of American Heritage School's network.

  • (WAN, LAN & WIFI)

• Protect data, software, and hardware by coordinating, planning, and implementing network security in alignment with the most current standards for both K12 and business privacy needs

• Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP

• Assist the Director of IT Infrastructure in deployments, day-to-day tasks & helpdesk ticket service

• Communication with department heads regarding needs of new softwares or programs that are required to be on networking

  • Communicate and participate fluidly with department heads and stakeholders regarding downtime of outages either planned or unplanned on-site, master calendar event needs, etc.

• Configure firewalls, routing, and switching to maximize network efficiency and security

  • Collaborate with vendors to configure appliances for the need of the organization

• Maximize network performance through ongoing monitoring and troubleshooting

• Support networked building systems to ensure vendor has communication

• Arrange scheduled upgrades

• Investigate faults in the network

• Assist and support the Director of IT Infrastructure with on-premise servers and virtual machines (VM’s)

• Report network status to key stakeholders, IT Director, and departments

• Install, maintain, and troubleshoot Wireless APs and equipment

• Communicate and collaborate with the IT department on projects and future need of network changes to ensure a smooth transition

• Support and maintain VoIP systems

SECONDARY DUTIES & RESPONSIBILITIES

• Be a backup person to Systems and Network Administrators

• Serve as a backup to your teammates in the Information Technology (IT) Department as the need arises

• Attend relevant conferences, webinars, lectures, and seminars to ensure continuous development in the field

• Organize and keep up-to-date with the helpdesk system regarding the daily, weekly, monthly, and/or yearly scheduled tasks.

  • Ensure all new needs are researched, documented, and presented to the Director of IT Infrastructure and Director of IT and appropriate procedures are followed to obtain needs

• Collaborate on and implement projects independently or with other IT staff

QUALIFICATIONS/EDUCATION/EXPERIENCE

• Bachelor's degree from an accredited institution in computer science, computer systems, or related field

• 3-5 years of proven experience supporting and architecting large-scale enterprise IT network solutions for internal and outward-facing applications for educational institutions (Schools & Universities) preferred.

• CCNP/CCNA/MCITP or equivalent Network certifications in a similar technology stack are preferred.

• Proven experience installing, configuring, and supporting network equipment including routers, switches, firewalls, WAN/LAN protocols, and Wireless technologies

• Working with Aruba switches & wireless systems, Fortinet security appliances are preferred.

• Experience maximizing network performance through ongoing monitoring and troubleshooting

• Experience with MacOS, Nutanix, Vmware, Microsoft Servers, Linux, Mitel, or Avaya (Preferred)

• Experience with VoIP systems preferred

SKILLS & ABILITIES

• Sharp analytical abilities and proven problem-solving skills

• Ability to learn new technologies quickly

• Ability to effectively collaborate with Director of IT Infrastructure and vendors in the designing of new network solutions and implement new network solutions and/or improve the efficiency of current networks within Global standards and practices

• Strong communication (oral, written, presentation), interpersonal, and consultative skills

• A self-starter, who is able to work independently and effectively with colleagues throughout the organization

• Able to work effectively under pressure with multiple priorities and deadlines

• Dependable and flexible

• Strong sense of ownership, urgency, and drive

• Knowledge of IP solutions and public announcement systems

WORKING ENVIRONMENT

• Office setting

• Tending to technical needs across campus physically and virtually

PHYSICAL REQUIREMENTS

• Ability to walk throughout the day to other locations on campus