Technical Support Specialist

Who We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.

We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.

Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

We are looking for a Technical Support Specialist to join our Support Team. GPS Insight is re-shaping the field service industry! At GPS Insight, we have a Customer First culture. We strongly encourage new thinking and ideas to improve the value we provide our customers. Continuous learning is an emphasis at GPS Insight. In addition to working alongside talented individuals, you will grow through continuous coaching and be guided by feedback and support to accelerate your learning and maximize your knowledge.

What You'll Do

• Handle customer inquiries directly via phone, live chat (using Intercom), and the Jira Service Desk ticketing system.
• Document in detail issues being reported by customers
• Replicate issues reported by customers to be escalated to development
• Looking for a quick-thinking individual to support our FSM customers with any inquiries that they have about our products
• Someone that is high-energy that can positively correspond to customers that are reporting issues with the software
• An individual that can work well with others on the team remotely, to collaborate if needed to come up with solutions for customer issues.
• An open-minded person that is willing to learn new ways to support the constant evolving products offered in our FSM solutions

Requirements

• Excellent written and verbal communication skills
• Familiarity with Office Suite/GSuite, Teams/Slack, JIRA & NetSuite
• Familiarity with JIRA, Netsuite
• Grounded knowledge of Android and iOS platforms
• Excellent attention to detail
• Basic knowledge QuickBooks Online a plus
• Ability to work in a fast-paced work environment
• Analytical with a questioning mind and keen interest in technology
• Creative thinker and ability to think outside the box
• Strong analytical and troubleshooting skills are required
• Possess a proven ability to work in cross-site and cross-functional teams and to multitask in an interrupt driven environment.
• Supporting the development and delivery of the overall business strategy
• Working as part of a key business critical teams globally
• Take responsibility for ensuring that issues are identified and dealt with to a predefined SLA
• Experience working with distributed teams is a plus

What We Offer

• Fast paced and rapidly growing environment
• Chance to deliver mission critical data that drives the operations of our economy
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• There's more as well! Speak with us to find out all details!

Benefits

• 401(k) matching
• Full Health Benefits (Health, Vision, Dental)
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement