Technical Services Manager

Overview
Imagine your future with us!
At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.
About the role:
Technical Services Manager will be responsible for providing technical guidance, client support, methods development, results interpretation and compliance.
Responsibilities
About you:

• Maintain instruments: GCs with a variety of detectors-MS, FID, TCD, SCD, thermal desorption Units, canister cleaning components. Perform routine maintenance and repairs and coordinate service when needed.
• Knowledge of standardized methodologies for environmental analytical applications (TO compendium, ASTM, for example) a significant plus
• Take active role in training and developing analysts, including technical theory of methodologies and instrument troubleshooting.
• Primary interface with instrumentation and consumables vendors (Agilent, Markes, Entech, Praxair, etc.).
• Develop and maintain relationships with technical representatives for vendors and industry peers.
• Consult with technical sales staff and clients regarding methods and special projects. Be available to answer client's questions.
• Attend technical conferences, participate on committees, as relevant.
• Utilize the requisition system to order parts and consumables.
• Familiarity laboratory information management systems (LIMS)
• Peer review data.
• Evaluate new technologies and instrumentation. Look for ways to improve current practices and create efficiencies.
• Proficient verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficient computer skills, specifically Microsoft Office.
• Ability to adapt to changes in organizational structure and software.
• Other duties as assigned.
  

Required Qualifications:

• Bachelor's degree is required.
• 10+ years of technical experience is preferred.
• 5+ years of laboratory experience is preferred.

Physical Demands:

• The ability to speak and hear clearly while communicating with staff, management, and clients.
• Ability to sit and/or stand for 100% of an 8-hour day.
• Dexterity in hands and fingers to operate computer, syringes, and other equipment.

Qualifications
Working at ALS:
Our people are our most valuable asset and drive our success at ALS.We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
Our benefits include:

• Compensation Min$66,560-Max$85,000
• Structured wage increases
• Comprehensive benefit package (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS:
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
Everyone matters:
ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society
ALS is a VEVRAA Federal Contractor.
EOE AA Minority, Female, Veteran, Individuals with Disabilities
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ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.