Technical Project Manager

General Summary of Position
The Technical Project Manager will support high-priority Digital Transformation efforts by providing management, coordination, technical expertise in the execution of approved projects, owning the technical lifecycle through to completion, according to planned milestones and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver project results and realizing value according to plan. The Technical PM defines project objectives and oversees quality control throughout the project life cycle, and plays a key role in the overall digital transformation of MedStar Health by being a champion and leader in upskilling the organization in agile ways of working.

Primary Duties and Responsibilities

• Designs and delivers technical and program management documentation, including requirements, test plans, user acceptance, RACI, SLAs, and vendor management plans.
• Provides subject matter expertise, consultation and technical insights in the development of journey maps, user acceptance testing, and workflow optimization activities, among others, as they relate to Digital Transformation program activities.
• Partners with Enterprise Access, Product, and Data and Architecture teammates to ensure delivery of products built and scaled to support value-driven use cases.
• Builds, develops, and grows internal relationships vital to the success of the project.
• Coordinates project post mortems and creates a recommendations report in order to identify successful and unsuccessful project elements.
• Coordinates the estimations of resources and participants needed to achieve project goals.
• Provides support for technical and data-related bugs or requests on the digital platform, including meeting coordination, JIRA ticketing management and documentation. Owns downtime issue tracking and resolution, including engaging appropriate technical resources, opening support tickets, coordinating a tech bridge, and ensuring RCAs are developed and documented.
• Directs and manages project development from beginning to end. Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion. Acts as liaison with project stakeholders on an ongoing basis. Partners with internal and/or external technical teams to develop and facilitate comprehensive integration testing, uptime monitoring plans, SLAs, etc.
• Identifies and manages project dependencies and critical paths. Plans and schedules project timelines and milestones using appropriate tools. Tracks project milestones and deliverables. Develops and delivers progress reports, proposals, requirements documentation, and presentations. Determines the frequency and content of status reports from the project team, analyzes results, and troubleshoots problem areas.
• Proactively manages changes in project scope, identifies potential crises, and devises contingency plans. Defines project success criteria and disseminates them to involved parties throughout the project life cycle. Maintains a risk matrix and key activities summary. Escalates known issues and risks to project leads and provide context, potential solutions, and necessary actions for resolving them.
• Sets and continually manages project expectations with team members and other stakeholders. Delegates tasks and responsibilities to appropriate personnel. Identifies and resolves issues within the project team.

Minimum Qualifications
Education

• Bachelor's degree in technical discipline, business administration or relevant field with preferably foundation level certification in project management required
• One year of relevant education may be substituted for one year of required work experience.

Experience

• 3-4 years 4 years relevant experience in project management preferably in a digital technology/ software development role required
• One year of relevant professional-level work experience may be substituted for one year of required education.

Licenses and Certifications

• No special certification, registration or licensure required

Knowledge, Skills, and Abilities

• Deep expertise with formal project management methodologies, including Agile and SCRUM.
• Experience managing projects within common SDLC processes.
• Experience with project management tools, Jira/Confluence.
• Excellent technical problem-solving skills and ability to exercise independent judgment.
• Strong verbal and written communication skills with the ability to effectively interact with all levels of management, internal departments, and external agencies.
• Excellent time management skills with the ability to oversee multiple workstreams and simultaneous projects.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.