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Form of work
SalaryWe are expanding our Support team at an unprecedented rate to keep up with our growing customer base and evolving product offerings. If you are a talented, customer-centric professional with basic experience in any general-purpose programming language, we invite you to join our fast-growing startup as a Technical Support Representative. This is a unique opportunity to make an immediate impact and contribute to building a world-class Support Organization.
What You'll Do
- Provide prompt, accurate, and personalized assistance to Restream users through live chat, email, and social media
- Resolve customer issues by developing expertise in relevant product areas and utilizing your basic programming knowledge to troubleshoot a diverse range of technical concerns
- Identify and communicate individual customer trends and suggest process improvements by collaborating with the team
- Participate in experimentation efforts aimed at driving meaningful improvements to the customer experience, contributing to the ongoing learning and success of the team
- Act as an advocate for Restream, sharing product knowledge with customers to enhance overall awareness of live-streaming
What We Look For
- At least 3 years of experience in a customer-facing role with a strong commitment to delivering outstanding Customer Support experiences
- Proficiency in both verbal and written English (additional languages such as Portuguese, Spanish, French, or German would be a plus)
- Experience using Help Desk platforms like Intercom, Zendesk, Freshworks, etc.
- Basic experience with any general-purpose programming language
- Ability to multitask and manage multiple client conversations simultaneously
- Resourcefulness, flexibility, and a sense of accountability
- Availability to work assigned shift rotations as needed
- Familiarity with LIVE streaming and/or experience working with content creators
- An active user of Github will be a plus
Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 7 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people’s lives.
What We Offer
- A startup environment and a flat company structure
- Work closely with founders and team to build and grow the product
- Opportunity to make an impact on the evolution of the product
- Ability to create something that influences people's lives
- Equity packages for you to truly be a part of the Restream journey
- The tech you need to get your job done
