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SalaryFRG seeks Noritz Technical Customer Support / Plumbing Solutions Helpdesk ( REMOTE )
Facilities Resource Group (“FRG”) seeks Remote Plumbing Technical Support Agent to join Noritz service helpdesk.
The Technical Support agent fields a high volume of inbound customer calls relating to plumbing and tankless water heating systems. Exemplary customer service, technology and prioritization skills required. Frequent phone-based diagnostics / problem solving.
Ideal candidates will be technology savvy, have high volume call center experience, are highly mechanically inclined and are at least somewhat familiar with basic plumbing design and functionality.
JOB DETAILS:
- LOCATION: Remote
- STARTS: ASAP upon approval
- PAY: $16 - $22 / Hour (BOE)
- TYPE: Full Time / Permanent + Benefits
- HOURS: 40 – 50 / Week
- SCHEDULE: Mon – Fri, 1st Shift (5a-2p OR 8a-5p)
ESSENTIAL DUTIES
- Answer high volume of inbound calls professionally, providing exemplary service to all callers in a timely and dedicated manner;
- Respond to and appropriately prioritize issues that require service or immediate action;
- Troubleshoot or diagnose issues over the phone and/or escalate calls for service;
- Complete on-time, professional follow-ups over the phone or by email to ensure customers received full-scope solutions and do not require additional assistance;
- Utilize CRM to document customer interactions, including details of inquiries, complaints, and resolutions;
- Collaborate with other team members and departments to escalate and resolve complex technical issues;
QUALIFICATIONS
- Accountable and dedicated while working remote;
- High School Diploma or general education degree (G.E.D.)
- High volume customer service helpdesk / inbound call center experience;
- Ability to diagnose, troubleshoot and /or problem solve issues over the phone;
- Great follow-through, sense of urgency and completion;
- Complete background, drug screen and onboarding;
- Spanish bilingual in a PLUS
TO APPLY: Submit current resume – Thanks!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Application Question(s):
- Are you willing to complete a standard background and drug screen?
- Do you have a reliable means of transport to the facility daily?
Work Location: Remote
