Customer Support/Technical Support

At Hexagon US Federal we provide cutting-edge technologies and a wide range of professional services to enable our customers to make smarter and faster operational decisions and improve mission effectiveness.

Hexagon US Federal is an independent subsidiary of Hexagon Corporation exclusively focused on bringing the broad range of Hexagon technologies to the US Federal government and its partners. 

As a Customer Support/Technical Support specialist on the IT Customer Support Team, you will provide the organization with information technology support to optimize operational efficiency.  Your duties will include resolving technical issues, maintaining hardware and software installations, and improving IT systems. You will provide technical support in Tier 1, Tier 2, and sometimes resolve problems that fall in the Tier 3 level. 

Your daily work tasks will include providing general network support for customer such as end device support such as VoIP, fax, printers, WYSE, and thick clients, web cameras, upgrade and re-image laptops; providing on-site customer support to fly-away teams such as setting up user accounts, logon process, setting up print queues, and accessing portals.  

You will also perform periodic security assessments and update equipment inventory system; assist customers in resolving access problems, printer problems, et; assist with procurement of IT equipment; and maintain Emergency Control Center (ECC) IT equipment.

Experience Required:

• Must have at least 2 years' experience in providing customer focused service with knowledge of Windows operating systems.  
• Exceptional ability to provide technical support and resolve queries; in-depth knowledge of computer hardware, software, and networks; and the ability to determine IT needs and train end-users.
• Experience in documenting processes and monitoring performance metrics. 
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.  
•  CompTIA Security+ Certificate is highly desirable.

$70,000 - $80,000 a year

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and geographic region & may vary from the amount above. This range does not represent additional compensation benefits (such as sales commissions, short - and long - term incentive packages, 401K match, medical, dental or vision insurance).

Required Level of Security Clearance: Secret Clearance

Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.

       Competitive health care plans with savings accounts

       Dental and vision plans

       401k with 100% company match up to 6%, with immediate vesting on company match

       Life and disability insurance

       Learning Management System with robust offerings

       Tuition Reimbursement Program

         Paid Time Off

       13 paid holidays per year

       Thrive Wellness Program

       DE&I Committee with regular educational sessions and communications

       Leadership Development Program with multiple learning options

 

At Hexagon US Federal, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We are pleased to offer a Diversity, Equity, & Inclusion Program: this employee-led program offers monthly speakers, newsletters, training, outreach and more as well as VALOR (Veterans and Allies: Leadership, Outreach, Resources): our veterans' employee resource group.

We encourage applicants across any race, ethnicity, gender/gender expression, age, ability and more. If you need accommodations to make our process more accessible to you, please email us at hexusfed-hr@hexagonusfederal.com. We can't wait to meet you!

Hexagon US Federal is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any protected category prohibited by local, state or federal laws.