Company

ModsquadSee more

addressAddressJamaica, NY
type Form of workContractor
CategoryInformation Technology

Job description

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Technical Customer Support
 
Do you have a Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
 
If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.
 
Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 

On this project, our client is an IT consulting company that develops IT solutions to bridge the gap between a company's various departments, needs, and skillsets. They service a variety of industries, specializing in manufacturing, banking, and medical centers. 

Mods on this ModSquad project will be handling tier 1 Technical Customer Support via phone and email for this company.

Project Hours (All Times Pacific):
12 pm - 7 pm Monday through Sunday

Pay Rate:
To be discussed in the interview phase

Language:
English
What We Are Looking For:
    • Tech Savvy and Windows Admin knowledgeable
    • Basic knowledge of Windows OS and Server OS
    • Prior experience with phone and ticket support
    • Great reading capabilities and comprehension, as well as prior experience with following standard operating procedures and technical documentation
    • Strong note taking skills
    • Experience using remote access software
    • Experience in an IT helpdesk environment 
What's In It For You:
    • The potential to work with some of the coolest clients around the world like Spotify, VSCO, Vimeo and Tourism Ireland!
    • Flexible self-scheduling
    • Access to "Hot Gigs" postings exclusive to the Mod Network
    • Work from home
    • Competitive hourly rate - Discussed during your first interview
    • Paid orientation
Workspace Requirements:
    • Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
    • Quality headset 
    • Quiet workspace to take calls 
    • Willingness to install MSQ security software and 2FA app on phone 
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
Apply for this job
Refer code: 9067617. Modsquad - The previous day - 2024-04-17 17:32

Modsquad

Jamaica, NY
Popular Technical Customer Support jobs in top cities
Jobs feed

Team Member Simi Arby's

Ambrosia Qsr

Simi Valley, CA

Overnight Room Service Order Taker (Part Time)

Four Seasons Hotels Limited

Thousand Oaks, CA

Shift Lead

Cold Pressed Agoura Llc

Agoura Hills, CA

Senior Fraud Investigator

Alerus Financial

Grand Forks, ND

Join our team!

Senior LinkAge Resource Specialist

Central Mn Council On Aging

Minnesota, United States

Join our team!

Service & Kitchen Team Associate

Panda Restaurant Group

Prairie Village, KS

Food & Beverage Manager

Hallbrook Country Club

Leawood, KS

Internist openings around Hartford, CT - 4 day work week option

Britt Medical Search

Hartford, CT

Senior BSA/AML Investigator

Alerus Financial

Grand Forks, ND

Join our team!

Share jobs with friends

Related jobs

Technical Customer Support - Phone, Email (3725)

Technical Customer Support, US

Channable

$62,000 a year

New York, NY

2 weeks ago - seen

Senior Specialist Customer Technical Support - Remote, 2nd Shift

Beckman Coulter Diagnostics

$30 - $40 an hour

New York, NY

a month ago - seen

Technical Customer Support Associate

Narmi

New York, NY

4 months ago - seen

Technical Customer Support - Content Security (3565)

ModSquad

Jamaica, NY

4 months ago - seen