Technical Change Documentation Specialist

                                                                                                     Job Description

Title 

Technical Change Documentation Specialist

Classification 

Full Time 

Date Updated 

March 2024 

Department 

Production

Reports To (Title)

Production Manager  

Pay Range 

$27-$34/hr

Job Overview:

The Documentation Specialist plays a crucial role in supporting manufacturing by meticulously creating, updating, and maintaining approved documentation changes provided by Managers and the Engineering team. This position involves effective communication with sub-departments within the manufacturing floor and vendors when necessary.

Job Description:

·        Manage and ensure the accuracy of all process and product documentation within the manufacturing environment based on directives from manager and engineering team.

·        Collaborate across departments, engaging subject matter experts (SMEs) from Receiving & Inspection, Shipping, Kitting, Repairs, Quality, Engineering, and Management to translate their insights into actionable instructions, including Work Instructions (WINs) and Job Aids, utilizing prescribed templates.

·        Work independently while recognizing the importance of consulting stakeholders and keeping them informed of progress.

·        Track documentation changes using revision controls for new products or product alterations as directed.

·        Request necessary documentation from vendors.

·        Use enterprise software (NetSuite) to request Return Merchandise Authorizations (RMAs) from vendors after product dispositions are established by the Material Review Board (MRB).

·        Create RMA transactions and generate corresponding Purchase Orders (POs) for defective and repaired items within NetSuite.

·        Perform other duties as assigned.

Qualifications:

·        Strong proficiency in Word and SharePoint.

·        Knowledge of CorelDRAW and CAD a plus.

·        Demonstrated excellent organizational skills.

·        Proficient grasp of documentation control and security protocols concerning proprietary information.

·        Exceptional verbal, written, and interpersonal communication skills.

·        Detail-oriented, task-oriented, and capable of working independently as well as collaboratively within a multidisciplinary team.

·        Self-starter with a proactive attitude.

·        Ability to meet schedules and deadlines consistently.

·        Professional mindset with aspirations for growth within the company.

·        Proficient in handling various communication channels effectively.

Supervisory Responsibility: 

None 

Education/Experience: 

Associate Degree; or three to five years related experience and/or training; or equivalent combination of education and experience. 

Language Ability: 

Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from group of managers, customers, and the general public. 

Reasoning Ability: 

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position is in both a standard office environment and product manufacturing environment with desktop business equipment.  Noise level is moderate.  

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

While performing the duties of this job, the employee is regularly required to sit for long periods of time.  The employee must constantly reach with hands and fingers.  Employee must be able to work in close contact with small and large groups.  Frequent hearing and talking is required.  Extensive keyboard typing is required.