Company Travel Training And Documentation Specialist (Remote)

Specialist, Company Travel Training and Documentation

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.
We’re looking for an amazing Specialist, Company Travel Training & Documentation to fill this role, which is based in our Seattle or Miami offices. You’ll be responsible for all aspects of Training and lab objectives in coordination with management. You’ll also create, write, and review training programs including tiered course curriculums, handouts, examinations, and design practical exercises. This person will provide hands-on Training and lectures on various topics focusing within Travel Services. Typical challenges in this role includes understanding Visa/routing limitations, frequent changes in air schedules, while relying on manual procedures when systems are not functioning as intended.
Here’s a summary of what Holland America Line is looking for in its Specialist, Company Travel Training & Documentation. Is this you?

Responsibilities

• Trains all Company and Crew Travel teams including onboarding, refreshers, coachings, position cross trainings etc. Teams will and may include: Corporate, Crew, Fleet, Entertainment, Dry Dock, Afterhours, Crew Hotel Relations, Hotel and Ground, and Teleperformance.
• Manages department documentation which includes creating new procedures, policies for existing procedures, including following standard format for assigned areas.
• Manages Team List and information.
• Monitors all Teleperformance expectations with calibration calls and trainings.
• Evaluates effectiveness of Training and recommends any needed refining of training curriculum while researching and recommending development of training aids including training handbooks, demonstration models, and multimedia visual aids.
• Delivers group and individual instruction and instructor led hands-on trainings/labs covering a range of policy/procedure, technical and operational curriculum in the specific field/discipline.
• Maintains administrative training records for each trainee in share drive and OneNote.
• Works within a set of guidelines and policies, with minimal independent approval authority to deviate from policies without approval from a supervisor or above.
• Collaborates with both Shoreside and Shipboard teams.
• Other duties as assigned.

Please note that all internal changes & promotions are on hold until March 2024 while the Company goes through the merit increase process.
Requirements

• High school diploma or equivalent certification required, Bachelor’s degree in related field (i.e. Travel, Tourism) preferred. Demonstration of directly related work experience may be considered in lieu of the educational requirement.
• Ability to manage/use different systems including Avaya, MAPS, Sabre, Hotel Connect preferred.
• Basic knowledge of Adobe Acrobat functions preferred.
• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
• May be asked to travel up-to 5%.
• 2-5 years-experience in a Corporate Travel Agency or equivalent environment preferred.
• Basic knowledge of Airline Global Distribution Systems (GDS) – preferred Sabre - required.
• Basic Microsoft Excel/Word/Outlook knowledge required.
• Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $18.32 to $24.71. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
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