Technical Accounts Analyst

JOB PURPOSE

To complete a monthly cycle of tasks that accelerate the collection of client receivables and payables and minimize all aged debt and act as a team leader to the Technical Accounts team. To meet pre-agreed targets for such collections and to ensure that all feedback is appropriately processed and followed up, while effectively managing all assigned Programs from a technical back-office perspective, aligned with the front-end Account Managers.

KEY RESPONSIBILITIES

· Prepare, validate, and render inward (Coverholder/MGA settlements) and outward (reinsurance account statements, tax, and levy) reports and settlements, ensuring they adhere to the contractual responsibilities and individual Technical Accounts.

· Maintain client feedback in the relevant systems in a timely and efficient manner, ensuring it is kept up to date and any unanswered feedback is followed up. Ensure required actions are escalated to the Account Managers.

· Prepare, process, and validate accounting entries to maintain General Ledger.

· Production of month-end management reporting, as well as ad-hoc reports as needed.

· Team lead who oversees the workflow and distribution of work to the team, training for new hires, escalation etc.

· Ensure feedback received is comprehensive and addresses all criteria thus providing dashboard users with a true and accurate position.

· Participate in internal and external meetings, including meetings with Underwriters, developing client/MGA relationships, and assisting with due diligence assessments of potential programs.

· Monitor and chase debt to ensure prompt settlement of premium, to meet internal and external SLAs, and to investigate and resolve any unallocated cash.

· Process premium and claims information into company software.

· Review transactional records to identify data quality issues to be resolved with the parties providing the data for long-term fixes.

· Reconcile bank accounts, bank checks, wires, and allocate cash on a daily basis.

· Identify and resolve issues where possible, escalating risks, and highlighting any settlement/MGA Client issues to appropriate department.

· To analyze, as appropriate, inwards submissions and our clients’ data to resolve problems and answer queries.

· To ensure that all client queries / requests are appropriately logged in accordance with current procedures and to maintain appropriate records relative to all processes followed.

· To provide progress and status reports to your line manager as required.

· Assist in identifying process improvements and making recommendations.

· May perform other duties or ad hoc reports, projects as business requires.

· To maintain compliance with any applicable UK or International statutory or regulatory obligation as required by the role. This includes but not limited to obligations arising from:

§ The prudent management of the business.

§ Placing due regard on the interests of customers.

§ Observing rules on Sanctions and financial crime.

§ Regulatory requirements and local licensing restrictions.

§ Promoting and following the Group’s whistleblowing procedures.

§ Compliance with internal controls and security.

§ Where applicable, following the Company’s Consumer Duty principles to deliver good outcomes for retail customers.

SKILLS / KNOWLEDGE

· Proficient with a computer, particularly in Microsoft Office suite including Word, Excel, and PowerPoint and Outlook

· An understanding of the working practices and processes that operate the credit control facility

· Experience in quota share is required

· Ability to interpret and manipulate data clearly and accurately with the ability to extract and identify key issues

· Ability to build effective relationships (internally/externally), establishing credibility amongst stakeholders

· Strong accounting and technical knowledge

· Ability to interpret information and analyze data

· Excellent written and verbal communication with strong interpersonal skills

· Strong analytical skills, organizational skills, and attention to detail

· Ability to think critically and analytically

· Ability to work in a fast-paced environment and multi-task effectively under strict deadlines

· Ability to work independently and collaboratively

· Required to sit for long periods of time

· This position operates in a professional office environment and will require use of standard office equipment (i.e., computers, phones, photocopiers/scanners, filing cabinets, and fax machines)

EDUCATION

· Associate or undergraduate degree in relevant field (business, accounting, math, etc.)

EXPERIENCE

· Insurance industry experience preferred

Juno is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state or local law. The Company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It’s expected that all employees are aware of this policy and that they create an environment that’s sensitive and respectful to all individuals.