Position Location:Tablet Administrator - California Medical Facility (CMF)
(Not Remote Work)
Rate of Pay: $19-22 per hour
Position Responsibilities:
· Work at the direction of the Viapath Field Service Manager (“FSM”) in determining the “Best Practices” for each situation.
· Visit at least one housing unit per workday to ensure the entire facility is visited once per week.
· Interact in a professional manner with customers (inmates and staff) to foster positive relationships.
· Work with Viapath Field Service Manager and the production team to ensure all broken equipment is returned and received within the allotted RMA timeframes.
· Retrieve defective tablet/s and distribute spare equipment as needed.
· Check inter-office mailbox and/or inmate grievances submitted via the tablets for inmate complaints about the inmate system; research and respond to complaints in established timelines so that problems are resolved in a timely manner.
· Utilize Viapath’s trouble ticket database to view/maintain all assigned facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues.
· Compile and maintain ongoing tablet/onsite equipment inventory documentation.
· Administer field support to Viapath technical support relative to tablet testing and functionality during business hours.
· Tablet Administrator will be available five (5) days a week, eight working (8) hours a day. Regular working hours are Monday through Friday 8 a.m. to 5 p.m. (PST). A standard workweek is expected to be no more than 40 hours per week.
Qualifications:
· High School Diploma or GED required.
· Experience with android/apple tablets/phones
· Ability to multi-task and meet deadlines
· Self-motivated, able to work independently.
· Basic computer skills, MS Office suite required
· Basic troubleshooting skills
· Must have strong attention to detail and record keeping skills.
· Strong verbal and written communication skills
· Strong problem-solving skills
· Must have a positive, can-do, team-oriented attitude
· Experience with basic cable and power tools a plus
· Telecommunications installation experience a plus
· Open to working in a correctional environment
· Strong de-escalation skills
· Strong mental/emotional fortitude
· Valid Driver’s License and a good, driving record.
· This role also has requirements that include, handling equipment, and lifting items up-to and over 50 pounds and use hand trucks for distribution of product
· Able to stand/walk for long periods of time, including in inclement weather
· Able to pass an extensive criminal background check (Live Scan)
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- This position entails a significant amount of walking, exceeding 5 miles per day. It is crucial for us to ascertain your willingness and physical capability to perform this task. Are you prepared and able to meet this requirement?
- Part of the requirement for this position is to have a yearly Tuberculosis Screening (blood test), are you willing to meet this requirement?
- In this position the Tablet Admin will be working directly with the incarcerated population. Are you willing to work face to face with incarcerated individuals?
- Are you or have you in the last year been in communication with any incarcerated person in California?
- This position requires a clean criminal background. Have you ever been arrested, or any charges brought against you regardless of if they were dropped, dismissed, or expunged? Age of incident does not matter; background must be clean.
Ability to Relocate:
- Vacaville, CA 95687: Relocate before starting work (Required)
Work Location: In person