Systems Engineer

Job Responsibilities

• Provide technical support for clients centered in the following technologies:
• Server-based systems
• Hypervisor
• Network based storage systems
• Network switches and routers
• Network firewalls
• Backup Systems
• Primary point of contact for ticket escalation from the Help desk
• Troubleshooting of advanced ticket issues
• Participate in on-call rotation with other engineers
• Participate in monthly maintenance on a rotating basis

Technical Skills and Abilities

• Knowledge and understanding of:
• Microsoft Windows Server
• Microsoft Active Directory
• Cisco Catalyst and Nexus switches
• Cisco ASA & FortiGate Firewalls
• Microsoft Office 365 Products
• Microsoft Azure
• VMware vSphere & VMware VCenter Server
• Veeam Backup and Replication
• Analytical and logical approach to problem solving

Other Skills and Abilities

• Ability to effectively communicate with customers, team members, and supervisors
• Ability to quickly and efficiently troubleshoot technical issues escalated from the Help Desk
• Detailed time tracking

Education & Job Requirements

• At least 2 years of experience supporting relevant IT environments and proven track record of successfully completing IT project implementations
• Associate’s degree in Computer Science or related discipline, or equivalent work experience.
• Relevant certifications desired but not required:
• VMCE
• VCP
• CCNA
• MCSA
• Network+

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance

Compensation package:

• Bonus opportunities
• Commission pay

Schedule:

• Monday to Friday
• On call

Education:

• Associate (Preferred)

Ability to Relocate:

• Grand Rapids, MI 49512: Relocate before starting work (Required)

Work Location: Hybrid remote in Grand Rapids, MI 49512