AddressThe Operations Analyst provides high-level analysis for various areas of the organization. This role conducts research, establishes and maintains department standardized reporting methods, and prepares statistical/measurements to examine financial and transitional trends/needs. The Analyst reviews operating systems, processes and procedures and makes recommendations to establish efficiency improvements throughout the organization.
Key Areas of Responsibility
- Develop management reporting, metrics, and analysis as part of the decision making process.
- Recognize trends and report on anomalies/variations.
- Ensure the integrity of the information prepared and distribution to the department.
Evaluate data gathered and develop solutions or alternative methods of reporting. - Conduct high-level, complex analyses; compile and interpret statistical, demographic and performance target data; analyze business process and workflow and recommend improvements and enhancements.
- Reconcile, analyze and investigate the Profit and Loss Statements to ensure data accuracy and accurate representation of the services organization.
- Maintain and distribute Negative GP Report, Attach Rates, Daily Goal, Penetration, Headcount, and various other sales figures on a daily, weekly, monthly basis.
- Assist in monthly close activities.
- Prepare invoices, reports, financial statements and other documents as needed, including expense reports and other informative financial reports.
- Monitor T&E budget to ensure compliance.
- Prepares expenditure forecasts and revenue projections for assigned departmental areas; manages the budget and expenditure process; monitors revenue.
Responsibilities
- Analyze business and user needs, document requirements, and revise existing system logic difficulties as necessary to improve processes and procedures.
- Assist in maintaining and improving Services systems including Cognos, Intranet Showcase, Oasis, SPS and Change point and other systems as they arise.
- Follow-up on prior observations/recommendations on quarterly basis to ensure that recommendations are implemented or if revisions are needed.
- Document findings of study and prepare recommendations for implementation of new systems, procedures, for efficiency improvements.
- Review forms and reports, and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
- Investigate, modify and streamline current procedures and processes, consolidating overlapping projects, processes and practices.
- Assist in generating Standard Operating procedures throughout department.
- Coordinate business process improvement, technology and information systems improvements.
- Act as point of contact for management requesting new reports, enhancements to existing reports, and advice on best practices in report development.
- Collaborate cross-functionally to complete projects as required.
- Participate in the annual planning process.
- Provide ad hoc analysis as required.
- Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program.
- Maintain general knowledge of departmental goals, standards, policies and procedures, which may include some familiarity of other departments within the company to provide accurate direction on future projects.
- Serve as project manager for special, ongoing or ad hoc projects.
- Provide project management skills to consolidate various needs throughout the services organizations to best utilize resources and have one main point of contact.
Minimum Qualifications
- Bachelor’s degree or equivalent experience
- 4 years business analysis experience
Other Required Qualifications
- Proficient in Microsoft Office applications with Advanced Excel skills.
- Strong analytical skills with a firm understanding of financial concepts and ability to apply them in business analysis situations.
- Excellent verbal and written communication skills with the ability to effectively interact and present to all stakeholders.
- Demonstrated ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Strong creative problem solving skills.
- Aptitude to learn new operations, policies, procedures, accounting and budgeting systems and put them into practical use.
- History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
- Strong organizational and time management skills.
Preferred Qualifications
- Knowledgeable in Oasis, SPS, Changepoint, AS400, and other CDW based programs.
