Director Regional Technology Americas

Position Title: Director Regional Technology Americas

Position Type: Regular - Full-Time

Position Location: Oakbrook Terrace

Requisition ID: 24825

We know the importance that food plays in people's lives – the power it has to bring people, families and communities together. Our purpose is to bring enjoyment to people’s lives through great tasting food, in a way which reflects our values.

Reporting to the VP Infrastructure & Operations, the Director IT Regional Services – Americas is responsible for delivering a quality client computing experience for McCain employees to enable business capabilities and services throughout the organization.

The Director IT Regional Services – Americas brings current knowledge and future vision for the function including its strategy, service offerings and workforce. The Director is a senior stakeholder in all relationships with externally sourced support and operations capabilities.

As a key member of the senior, I&O leadership team this role contributes to the development and execution of the I&O strategy and is responsible for ensuring the Regional Services – Americas team is aligned to positioning I&O to deliver compelling business value.

Key Accountabilities

• Works with the VP Infrastructure & Operations and other senior stakeholders to shape our I&O Strategy
• The functional areas of IT Regional Services - Americas include desktop/laptop and mobile hardware, desktop operating system, desktop productivity software, and file and printing services management.
• Responsible for the deployment and adoption of Microsoft 365 productivity and collaboration tools (Office, Teams, Yammer, SharePoint, etc.)
• Overseeing support activities in conjunction with other I&O teams, such as Operations & Platform Support, Network & UC Services, and OT Support, to ensure the services and technology perform well in production
• Improve functional and organizational performance through the application of original thinking to existing and emerging methods, processes, products, and services.
• Works with the VP Infrastructure & Operations on the service portfolio and governance required to prioritize resources, including budget
• Collaborates with the Information Security team to ensure all support and operations embrace and apply the security strategy
• Provides oversight for strategic vendor and partner relationship management
• Define and report on operations KPIs and metrics that represent progress against goals
• Create a broad network of business relationships to strengthen our understanding of the market and best practice, and industry trends
• Partner with the HR function to build talent within the function

Qualifications

• Degree in computer science or a technology-related field, or equivalent work- or education-related experience
• Minimum of 7 - 10 years of previous experience in technology operations, technology development & support management (at least three must be in a senior leadership role)
• Experience managing budgets over $10M and administrative management and team development of at least 30 staff
• Up-to-date knowledge of methodologies and trends in both business and IT
• Proven track record for developing, managing, measuring, improving, and scaling regional support operations. Performing these functions within an ITIL based structure is a must
• Excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives
• Strong experience in managing third-party relationships

Nice to have –

• Bilingual (English / Spanish)

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.
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Job Family: Information Technology
Division: Global Technology
Department: Application Support
Location(s): US - United States of America : Illinois : Oakbrook Terrace

Company: McCain Foods USA, Inc.