System Administrator I

Network Health’s success is rooted in its mission to create healthy and strong Wisconsin communities. It drives the decisions we make, including the people we choose to join our growing team. Network Health is seeking a System Administrator I. This individual is responsible for providing support for a variety of systems & network equipment. They will assist in the installation and configuration of computer equipment, create technical support documentation for systems and applications, maintain the environment by identifying system requirements, installing upgrades, monitoring system performance & asset management. Additionally, the individual will demonstrate proficiency in maintaining and administering O365 Office Application Platform, ensuring seamless functionality and user support. Familiarity with Microsoft Server & Desktop OS, networking fundamentals, SCCM, asset management, VMWare, as well as backup and disaster recovery is essential for success in this role.

Job Responsibilities:

• Routine patching services for operating systems & applications
• Performs hardware installations, configuration, and upgrade tasks. Provides support on Microsoft Windows, computing hardware basic TCP/IP networking, antivirus applications, and standard practices of network security. Carry out internal support processes aiding in asset tracking systems, software licensing, quality assurance for hardware configurations, and deployment.
• Troubleshoots hardware and software problems. Works with other technical specialists and vendors as necessary to resolve system and telecommunication problems. Recommends and contributes to the creation of process and/or modifications to client/server systems in order to improve efficiency, reliability, and performance.
• Incident management using ticketing system.
• Develop and maintain documentation library including but not limited to configurations, processes, daily tasks, upgrade plans, etc.
• Develop process automation for routine tasks
• Participate in disruptive/non-disruptive Disaster Recovery and Business Continuity tests for our critical services.
• Provide Subject Matter Expertise, guidance, and assistance to Desktop Engineering including support of SCCM as required for imaging, application delivery, and patching.
• Infrastructure solutioning input for 1, 3, and 5-year technology roadmap planning.
• Collaborate with peers, IS leadership, and business fulfilling project, incident, and change requests.
• Provide specialized support for O365 applications, including but not limited to:
  • Exchange: Administration and troubleshooting of email services.
  • SharePoint: Management and support for collaborative document sharing and storage.
  • Teams: Assistance with collaboration and communication tools.
  • Microsoft Entra: Support for identity services
  • Power Apps: Assistance in creating and maintaining custom applications for business processes.
• Other duties and responsibilities as assigned.

Job Requirements:

• Associate Degree in Computer Science (or related field), or at least 4 years’ work experience in an Information Technology Infrastructure role.
• 2+ years Active Directory administration
• 2+ years Microsoft Server & Desktop OS administration.
• 2+ years SCCM experience
• 2+ years Networking fundamentals.
• 2+ years Asset management experience.
• 2+ years O365 administration
• Related Experience Preferred:
  • 2+ years Security vulnerability and remediation experience
  • 2+ years backup and disaster recovery
  • 2+ years VMWare server administration

 Network Health is an Equal Opportunity Employer. We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We are committed to equality and diversity within Network Health.

 *WARNING: Please beware of phishing scams that promote work-at-home opportunities and which may also pose as legitimate companies. Please be advised that Network Health recruiter will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for a role with our company. All of our positions require that you first complete an online application.