Academic Success Specialist

The Academic Success Specialist provides parents with product consultation and course advising for AoPS online products (Online, BA, and VC). They will ensure that new and returning parents' questions and concerns are addressed and they are assisted in identifying the best learning options for their children based on individual needs and interests. This position is ideal for a motivated and empathetic "people person" with experience in education and/or sales.

The Academic Success Specialist will:

• Respond promptly to customer course/curriculum/textbook inquiries, ensuring customer satisfaction, through multiple channels including email and phone.
• Provide consultation services to prospective customers (parents) and helps them choose the best course or product either initially or as a switch.
• Develop and maintain a thorough understanding of all AoPS products (Online, BA, and VC).
• Work proactively with school staff, instructional coaches, students, and their parents to resolve classroom coursework, attendance, misbehavior and academic integrity issues.
• Acknowledge, resolve, and document customer complaints and feedback.
• Process parent/student documentation requests in partnership with instructors and school staff/instructional coaches.
• Communicate needed updates to public knowledge base or internal policies/procedures to Knowledge Management.
• Interact with multiple departments within the company, as needed, to resolve a customer request, such as the Online Instruction, Curriculum, Warehouse, Finance teams.
• Complete other tasks and responsibilities, as assigned.

The ideal candidate has:

• Comfort with and skill handling live customer calls.
• Strong written and verbal communication skills; ability to establish rapport with parents and empathize with their concerns.
• Strong understanding of K-12 curriculum and student needs.
• Excellent communication, presentation, and interpersonal skills.
• Customer service and/or sales experience preferred.
• Detail-oriented with strong organizational and time management skills.
• Passion for education and commitment to student success.
• Fast adapter to new technologies.

Why Join AoPS:

This is a hybrid full-time position based at our headquarters in San Diego, CA. The full salary range for this position is 60k-70k with a 4% year-end bonus. Here are some things you can look forward to:

• Impact/Growth Opp: The opportunity to work closely with customers and provide them with academic guidance to maximize the impact of our programs
• Culture: Work and collaborate with an organization filled with builders and life-long learners who strive to discover, inspire, and train the great problem solvers of the next generation
• Flexibility: Casual work environment with a hybrid work week and flexible scheduling
• Benefits: Multiple options for Medical, Dental and Vision plans
• Future Planning: 401K with company match
• Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
• Ease of Transition: Relocation bonus (if currently located outside of San Diego)

Background Check:

Please note that employment is contingent on the successful completion of a background check.

Work Authorization:

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.

About AoPS:

Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country's top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.
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