Support Technician L Onsite

Come and join us! We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To build a human-centric healthcare experience powered by unified global data.

It’s a big challenge, but big challenges are what we do best. We’re already redefining major bodies like the UK National Health Service, Blue Shield of California, and the Senegalese Ministry of Health—helping them turn data into lifesaving decisions and better patient care.

We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re passionate about making healthcare more human, you’ve come to the right place.

We’re looking for a Support Technician I in Montgomery, AL to help us.

As a Support Technician I, you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will be responsible for providing routine, technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity. Your responsibilities will include fixing hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed. As a member of this team, you will also be responsible for prioritizing and advancing issues when appropriate, using knowledge transfer forums to identify and resolve problems as well as contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues. Finally, you will also perform telecom moves, adds and changes (MAC work) for end users with limited support.

• At least 2 years total combined work experience and completed higher education

• Associates degree (Higher Education, Higher National Diploma)
• At least 1 year of end user and hardware support in a hospital
• At least 1 year of office support, call center or phone support work experience
• At least 1 year operating systems support work experience
• At least 1 year of end-user device support and troubleshooting work experience
• CompTia A+ Certification and / or Microsoft Certifications
• ITIL Foundations Certification

• Must reside in or around the Montgomery, AL area
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned

If this sounds like you, we hope to meet you! Create the future with us. Apply now.

As a member of this fast-paced, innovative database/applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, fix technical problems and acting as a liaison between customers and resolving groups.
Works on assignments that are moderately complex in nature where judgment is needed in resolving problems and making routine recommendations. Follows standard practices and procedures. Normally receives no instructions on routine work and general instruction on new assignments. Exceptional customer service and social skills is a must. Strong written and verbal communication skills. Ability to organize, prioritize, and lead multiple tasks simultaneously.

Works on assignments that are moderately complex in nature where judgment is needed in resolving problems and making routine recommendations. Follows standard practices and procedures. Normally receives no instructions on routine work and general instruction on new assignments. Exceptional customer service and social skills is a must. Strong written and verbal communication skills. Ability to organize, prioritize, and lead multiple tasks simultaneosly.