Desktop Support Technician I

Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)

Department/Organization: 505171 - Supply Store - Ferguson

Normal Work Schedule: Monday-Friday 8:00am to 5:00pm, some weekends & extended hrs.

Job Summary: The Desktop Support Technician I performs tier I Desktop Support services. Sets up and installs PC and peripheral devices. Creates new tickets and service requests in accordance with established procedures. Resolves routine questions and problems. Refers more complex issues to higher levels.

Additional Department Summary: This position provides technical support and repair service support for customers' computer related issues and provides customer service for the Tide Tech area of the Supply Store. Assists with ordering and stocking of Apple systems and other computer related merchandise from various vendors. Assists with training and supervising others in the Tide Tech area. Assists with overseeing the store's systems and remote activities such as course material buybacks, Quad sales, and any activity requiring access to the store's network and servers. Assists with all technical issues involving both hardware and software. Duties include on-call after work hours and on weekends.

Required Minimum Qualifications: High school diploma or GED.

Additional Required Department Minimum Qualifications: Experience in providing computer technical support and/or sales of computers and supporting software. Must be able to learn the computerized inventory control/accounting/point-of-sale system as well as have ability/experience to become an Apple Certified Macintosh Technician (ACMT).

Skills and Knowledge: Must have advanced computer skills.

Preferred Qualifications: A minimum of a two year degree in a computer-related or other relevant technical field with one year of relevant computer related work experience. Prefer applicant have Apple Certified Macintosh Technician certification (ACMT) if not, as part of the position must become an ACMT. Must possess excellent customer service skills.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases.