AddressWe are Farmers!
We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
Job Summary
The Direct Sales Team at Farmers Insurance is a high-performing Sales organization, helping customers protect their most valuable personal property via a contact center environment. We provide a consultative approach to insurance sales by taking the time to understand each customer’s insurance needs and present options best suited for them. The Direct Sales channel is a key growth engine for Farmers Insurance’s long-term strategy; this team is gearing up for expansion, and pursuing operational excellence and innovative and efficient processes to empower the team as we grow.
We’re looking for a Support Operations Manager (Employee Experience) to positively impact the employee life cycle across all levels of the Direct Sales team by owning relevant processes and initiatives. The Manager will build strong relationships and partner with stakeholders- including sales leadership, University of Farmers training, Quality Assurance, and an external vendor to co-create and maintain world-class direct sales effectiveness programs & content and lead ongoing projects.
Essential Job Functions
- Manage projects relating to initiatives including but not limited to new hire experience, continuing sales education, and leadership development
- Build & maintain strong partnerships with relevant stakeholders, including sales leadership, University of Farmers, quality assurance, and external vendor
- Establish performance benchmarking to determine success of onboarding, training & development initiatives
- Partner closely with internal and external partners to co-create and maintain sales skills development content
- Positively impact retention & satisfaction of new hires throughout on-boarding, ramp-up, and throughout full tenure
- Manage implementation of projects & ideas maximizing results, efficiency, and effectiveness
- Implement procedures/projects that drive change and consistency across Direct Sales
- Determine which emerging issues are relevant to the business unit and its future needs
- Ensure short- and long-term strategies, programs and processes are realized
Education Requirements
- High school diploma or equivalent required.
- Bachelor’s degree preferred.
Experience Requirements
- Three years of managerial or project management experience with at least five years of business experience.
Special Skill Requirement
- Experience leading a high-performing sales team is preferred
- Demonstrated track record of onboarding, engaging and developing employees; successfully influencing retention, job satisfaction, and potential for long-term success
- A strong understanding of the new hire experience and unique needs at this stage of employment
- College degree preferred
- Excellent written and verbal communication skills
- Strong PC and software skills required
- Demonstrated track record of onboarding, engaging and developing employees; successfully influencing retention, job satisfaction, and potential for long-term success
- A strong understanding of the new hire experience and unique needs at this stage of employment
- College degree preferred
- Excellent written and verbal communication skills
- Strong PC and software skills required
Benefits
- Farmers offers a competitive salary commensurate with experience, qualifications and location.
o CA Only: $92,720 - $134,000
o CO Only: $87,040 - $115,900
o HI Only: $87,040 - $124,100
o IL Only: $87,040 - $124,100
o NY Only: $84,880 - $130,700
o Albany County: $92,720 - $115,900
o WA Only: $87,040 - $155,125 - Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Job Location(s): R_US - United States
