Operations Engineering Program Manager, AppleCare

Lead strategic and tactical project planning and execution to optimize repair center operations Lead PMO for repair center operations (Tableau, Wrike, RAPID BI skills desirable) Drive strategic efforts to support the service business (SBRs/QBRs) Engage with cross functional teams to prioritize repair center activities Identify enhancements to drive improvements in customer satisfaction and service operations Become the authority, leading collaborative initiatives in support of the organizational goals Architect reporting framework for repair center PMO and scale to the wider organization (Tableau, Wrike, RAPID BI skills desirable)