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Form of work
The Business Support Operations Manager will support and lead a team that is responsible for evaluating JP Morgan Wealth Management Service Centers and National Branch processes for compliance with regulations and procedures. Effective decision making, and collaboration is necessary to advance operational quality through root cause analysis and process improvement. This role involves understanding the business expectations, conducting quality assessments, and addressing concerns promptly. Effective communication and knowledge of investment trading processes and account servicing are essential for success in this position.
Job responsibilities
- Lead and mentor team of quality assurance analyst, fostering a culture of collaboration, accountability, and continuous learning.
- Develop and implement robust quality assurance processes and procedures to ensure compliance with industry standards and regulations.
- Monitor key performance indicators (KPIs) and metrics to track the performance of the quality assurance process and identify areas for improvement.
- Stay abreast of industry trends, regulatory changes, and best practices in quality assurance and control testing.
- Partner with cross functional teams to identify opportunities for process optimization and efficiency gains.
- Act as a champion for quality within the organization, promoting a customer-centric mindset and driving a culture of excellence.
- Proactively identify and mitigate quality risks, ensuing timely resolution of issues
- Audit Liaison
- Create a culture of risk and control that acts with appropriate understanding and urgency; with ultimate responsibility to safeguard our customers and our business.
- Conduct end to end Process reviews.
Required qualifications, capabilities, and skills
- Proven experience in a leadership capacity, ability to motivate at an individual and team level;
- 5 years of experience in the securities and investment industry preferred
- Control or Business Control Background preferred.
- Demonstrated ability to network, partner and influence leaders in various parts of the organization to move the business forward.
- Strong understanding of quality management principles, methodologies, and tools
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
- Ability to balance producing strong results with proper risk management.
- Strong compliance record in previous position(s)
- Ability to manage multiple priorities in a fast-paced environment; extremely organized and adaptive to change.
- Strong communication skills, attention to detail and excellent follow-through; highly professional and experienced in creating and presenting information to large audiences at various levels of the organization.
- Demonstrated knowledge of Windows, Microsoft Office software (Word, Excel, PowerPoint, Access, etc.) and various file manipulation skills
- Strong commitment to upholding a sound risk and controls environment.
Preferred qualifications, capabilities, and skills
- FINRA Series 7 preferred
- Bachelor’s Degree preferred
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
