Suicide & Crisis Lifeline Quality Coordinator

Description of services:

• Develop State quality plan for 988 Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements
• Collaborate with quality teams at each of 5 Indiana call centers to ensure compliance with Indiana’s plan
• Conduct quality improvement activities including but not limited to: Communication to sites, prepares QI documents, facilitates logistics, compiles findings, develops finding and compliance reports
• Regularly monitors accrediting body standards to align with Indiana Code and Rule.
• Develop and carry out plan for complaints and incident reporting in alignment with quality team
• Collects, manages, and analyzes data pertaining to initiatives to improve quality, identify trends
• Participates in development and implementation of provider training, education, and forums in preparation for quality improvement changes and updates.
• Facilitates training, implementation, and compliance activities per requirements.
• Assist in revising training material as needed.
• Monitors provider’s quality measures progress, outcomes, and implementation of corrective action plans as needed.
• Develops, maintains, and monitors tracking logs and databases to ensure complete and accurate data is entered within the designated timeframes.
• Develops and delivers educational and technical assistance initiatives based up on data analysis
• Performs other duties as assigned.

Desired qualifications:

• Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis
• Experience with quality plan development and implementation
• Experience with data and technical assistance
• Familiarity with
• Indiana Code
• SAMHSA Behavioral Health Crisis Care Best Practices
• Crisis Hotline Accreditations
• Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities
• Ability to work collaboratively with cross functional teams
• Clear written and verbal communication skills
• Comfort, willingness and ability to learn, adopt, and utilize new technology and software
• Excellent project coordination skills, including multitasking and setting priorities on work assignments

Job Type: Contract

Salary: Up to $45.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Experience:

• Crisis Hotline Accreditations: 8 years (Required)
• Personal/Lived: 5 years (Required)
• data and technical assistance: 5 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Required)

Work Location: Remote