Suicide & Crisis Lifeline Quality Coordinator

Job Title: Suicide & Crisis Lifeline Quality Coordinator - Remote

Location: Remote - Must reside in the State of Indiana

Duration: 6+ Months

Job Type: 1099 / Contract W2

Client: State of Indiana

Shift Timings: 7am-4:40pm M-F

Job Description:

Develop State quality plan for 988 Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements

Description of services:

· Develop State quality plan for 988 Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements

· Collaborate with quality teams at each of 5 Indiana call centers to ensure compliance with Indiana’s plan

· Conduct quality improvement activities including but not limited to: Communication to sites, prepares QI documents, facilitates logistics, compiles findings, develops finding and compliance reports

· Regularly monitors accrediting body standards to align with Indiana Code and Rule.

· Develop and carry out plan for complaints and incident reporting in alignment with quality team

· Collects, manages, and analyzes data pertaining to initiatives to improve quality, identify trends

· Participates in development and implementation of provider training, education, and forums in preparation for quality improvement changes and updates.

· Facilitates training, implementation, and compliance activities per requirements.

· Assist in revising training material as needed.

· Monitors provider’s quality measures progress, outcomes, and implementation of corrective action plans as needed.

· Develops, maintains, and monitors tracking logs and databases to ensure complete and accurate data is entered within the designated timeframes.

· Develops and delivers educational and technical assistance initiatives based up on data analysis

· Performs other duties as assigned.

Desired qualifications:

· Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis

· Experience with quality plan development and implementation

· Experience with data and technical assistance

· Familiarity with

o Indiana Code

o SAMHSA Behavioral Health Crisis Care Best Practices

o Crisis Hotline Accreditations

· Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities

· Ability to work collaboratively with cross functional teams

· Clear written and verbal communication skills

· Comfort, willingness and ability to learn, adopt, and utilize new technology and software

· Excellent project coordination skills, including multitasking and setting priorities on work assignments

Job Types: Full-time, Contract

Pay: Up to $45.00 per hour

Medical specialties:

• Public Health

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Need to attend an out of state conference (Arizona). Expenses will be reimbursed. Do you accept this requirement?
• Position is expected to renew for another 1-2 years. Do you accept this requirement?
• Do you have experience managing, analyzing and reporting program data?
• Experience as a case manager or social worker in a mental health, substance use or suicide prevention program or agency?
• Familiarity with Indiana Code, SAMHSA Behavioral Health Crisis Care Best Practices and Crisis Hotlline Accreditations?

Work Location: Remote