Collections Coordinator

Description:

About Team Quality Services – https://teamqualityservices.com/

For over 25 years, Team Quality Services has established itself as a leader in quality-related services across North America. Our target customers are manufacturers and suppliers to various industries, with the core of our current business based in the automotive sector. We pride ourselves on being there to solve problems in the field, so our customers can stay home.

Successful candidates will exhibit and routinely demonstrate TQS Core Values –

Team First, Humble Confidence, Integrity, Self-Driven, and a Can-Do Attitude

Compensation: $20.00/hour

Position Summary: This position is responsible for credit and collections, as well as updating and maintaining the collections database.

Work Location: 108 S. Jackson Street, Auburn, IN

Essential Duties & Responsibilities:

• Heavy emphasis on customer service while maintaining high call volume
• Work to minimize past due accounts receivable
• Perform/send/maintain - Collection Calls, Past Due Notices, Statements, New Business Hold and Suspension Notices
• Update collections database as needed with customer contacts, payment status, customer correspondence, etc.
• Posting cash receipts in accounting software
• Enter special handling invoices into customer portals
• Create and/or distribute correspondence, spreadsheets, charts and presentations as requested
• Liaising with staff in other departments and with external contacts
• Serves as a role model in displaying initiative and assertiveness with positive problem-solving techniques and willingly performs non-assigned duties as needed
• Self-motivation and direction, with keen attention to detail
• Promote proper work ethic and enforce the Company’s policies, procedures, and practices
• Required moderate supervision
• Travel as required
• Other duties as assigned, including administrative duties

Supervisory Duties:

• No supervisory responsibilities are associated with this position

Benefits:

Full benefits (Medical, Dental and Vision Insurance, Paid Time Off, 401k w/match, and more!)

Team Quality Services is an Equal Opportunity Employer. All candidates will be evaluated based on their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights-ScreenRdr.pdf

Requirements:

Required Education and Experience:

• Required High school degree or equivalent

Competencies:

• Communication/Customer Service Skills
• Problem Solving
• Data Analysis

Required Certificates, Licenses or Registrations:

• No required certificates, licenses, or registrations are needed for this position

Physical Demands and Working Conditions:

• Ability to sit for extended period. Able to be mobile throughout Team Quality Services facilities and customer locations
• Ability to work with and around others, up to 2/3 of work period
• Ability to lift or push a minimum of 20 pounds
• Dexterity of hands and fingers to operate a scanner, computer keyboard, mouse, and other computer components and software
• Occasional participation in events outside of regular office hours may be necessary that may include attendance at community meetings and events.
• Travel to TQS customer or service locations may be required
• Candidate must comply with all customer and service location requirements, including, but not limited to, vaccination status. Employment for this position is contingent on the candidate obtaining and maintaining all customer and service location requirements, which may be subject to change at any time.

Required Knowledge, Skills, Abilities:

• Demonstrates the ability to organize and manage multiple tasks simultaneously
• Demonstrates the ability to organize and sort paperwork, documents, and other computer-based information
• Demonstrates the ability to photocopy and print various documents
• Demonstrates the ability to use written and verbal communication skills to deal effectively with diverse groups of people including proficiency in using a telephone/cellphone
• Knowledge of PC software applications including Word, Excel, and Company Software i.e., QNET, HubSpot and Sage

U.S.-based employees, please note: The employment relationship remains “at-will.”