Address
Form of work
SalaryPosting Summary
Working Title
Student Support Database Manager
Role Title
Policy Planning Specialist I
Role Code
19131-FP
FLSA
Exempt
Pay Band
04
Position Number
28001073
Agency
Northern VA Community College
Division
NV280-Office of Student Services
Work Location
Fairfax County - 059
Hiring Range
$70,000 - $80,000
Emergency/Essential Personnel
No
EEO Category
B-Professional
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Monday-Friday
8:30 am-5 pm
This position is a 40hr. work week schedule, with some weekend hours.
8:30 am-5 pm
This position is a 40hr. work week schedule, with some weekend hours.
Sensitive Position
No
Job Description
General Description:
The Student Support Database Manager is primarily responsible for implementing and administering case coordination and Maxient-based technical assistance, leadership, or training that results in supporting students, faculty, or staff as they navigate the college’s student conduct process, Threat Assessment Team (TAT) process, Clery reports, or the NOVA Cares program. The Student Support Database Manager provides overall administrative oversight for Maxient in areas that fall under the Office of Student Support Services or units that are led by the Associate Vice President for Student Support Services. This position reports to the Associate President for Student Support Services.
Duties and Tasks:
The Student Support Database Manager is primarily responsible for implementing and administering case coordination and Maxient-based technical assistance, leadership, or training that results in supporting students, faculty, or staff as they navigate the college’s student conduct process, Threat Assessment Team (TAT) process, Clery reports, or the NOVA Cares program. The Student Support Database Manager provides overall administrative oversight for Maxient in areas that fall under the Office of Student Support Services or units that are led by the Associate Vice President for Student Support Services. This position reports to the Associate President for Student Support Services.
Duties and Tasks:
- Collecting, tracking, managing, assigning, and effectively administering incident reports and case files that concern student conduct, student mental health/well-being, Clery Act or Threat Assessment reports.
- Administering policies and procedures related to the NOVA Maxient User and Access Manual
- Gathering and interpreting data that results in the effective management and maintenance of NOVA Care Reports, student conduct records, Threat Assessment reports, or Clery Act reports.
- Ensuring all electronic correspondence, data, notes, and supportive or corrective actions are accurately documented in Maxient according to related state or federal laws and college policies and procedures.
- Managing all data, functions, and information in the Maxient database related to student conduct, NOVA Cares (Office of Mental Health & Wellness, or Threat Assessment) and maintaining strict adherence to guidelines for access.
- Leading the development, facilitation, and delivery of a college-wide training program for Maxient
- Managing and securing electronic files for over 15,000 records and transactions annually
- Managing access to Maxient in areas specific to Office of Student Support Services
- Assisting faculty, staff, and students with student services areas and providing quality service and leadership concerning Maxient.
- Performs annual assessment and advises internal stakeholders on how to improve Maxient to support the college mission and strategic priorities.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Required KSAs:
- Knowledge of state and federal laws, regulations, policies, and procedures concerning threat assessment and students rights and responsibilities.
- Knowledge and understanding of working with cases involving student conduct/organizational misconduct.
- Knowledge of student conduct and conflict education theory and practice (e.g., the spectrum of resolution options model, inclusive conflict excellence, legal issues in student conduct, etc.).
- Knowledge of College and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
- Knowledge of the Maxient database or a related student conduct or electronic case management system.
- Knowledge of other common college computer application programs (SIS, Navigate, etc.).
- Strong skills in monitoring /processes or services, to make improvements.
- Strong database management and data analytic skills
- Strong writing and verbal communication skills
- Demonstrated technical skills sufficient to comprehensively use and oversee the maintenance of a complex and secure Database.
- Demonstrated problem-solving skills.
- Ability to work in diverse organizational settings and with diverse internal and external stakeholders in a higher education setting.
- Knowledge with complex systems and information
- Demonstrated ability to work independently with sensitive, confidential, volatile, and complicated issues with tact and political acumen.
- Ability to exercise independent thinking and judgment and sound decision-making.
- Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and other relevant policies and best practices. Demonstrated ability to develop, facilitate, and lead training, presentations, and other learning activities to a wide variety of audiences, such as faculty, deans, department chairs, students, and staff.
Minimum Qualifications:
- Experience triaging large-scale and complex cases
- Experience with database management.
- Experience with data analytics
- Experience and understanding of working with cases involving student conduct/organizational misconduct.
Additional Considerations
Additional Considerations:
- Experience working in education, student affairs, counseling, human relations, or related field.
- Experience with project management, and Maxient database training.
- Experience as a manager/supervisor managing database programs like Maxient, EVA, SAILS, NOVA Academy, SIS and AIS.
- Experience in use of Doodle Polling and Survey Monkey a plus.
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
may be required to travel between campuses.
Posting Detail Information
Posting Number
CLS_2598P
Recruitment Type
General Public - G
Position End Date (if temporary)
Job Open Date
03/14/2024
Job Close Date
03/29/2024
Open Until Filled
No
Agency Website
www.nvcc.edu
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx , or call DARS at 800- 552-5019.
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest.
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have experience triaging large-scale and complex cases?
- Yes
- No
- * Please describe your experience triaging large-scale and complex cases. If you do not have any previous experience, then please enter “n/a”.
(Open Ended Question)
- * Do you have experience with database management?
- Yes
- No
- * Do you have experience with data analytics?
- Yes
- No
- * Do you have experience and understanding of working with cases involving student conduct/organizational misconduct?
- Yes
- No
- * Do you have experience and understanding of working with cases involving student conduct/organizational misconduct? If so, please list the type (s) of databases used. If you do not have any previous experience, then please enter “n/a”.
(Open Ended Question)
- * I understand this position is not a remote position and I will be required to attend work in person.
- Yes
- No
- * I understand this position is located in Virginia and I will be required to reside in the DMV metro area.
- Yes
- No
- * I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to
