Student Assistant - Headquarters Information Technology Infrastructure Management Division

Description
The California Department of Transportation (Caltrans) Information Technology Infrastructure Management Division (IMD), SacMetro IT Operations Office, is looking for detail-oriented, energetic, personable, and self-motivated career-minded Student Assistants for an opening in the Sacramento office.
Under close supervision by the Information Technology (IT) Supervisor II, in a learning capacity, the Student Assistants (SA) will perform IT-related duties resulting in the experience and training in the field of IT support, located in Headquarters (HQ) IT Operations. The SA will be working in a learning capacity performing IT related duties resulting in experience and training in computer science.
The SA, while participating in a learning capacity, also helps provide support alongside the HQ IT Operations IT staff. This includes varied interaction with HQ IT Operations program staff to assist with the resolution of a wide range of relatively simple duties.
Requirements
Conditions of Employment
This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI Student Assistant positing should inform their supervisor in writing and provide at least a week's notice.
UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.
Prerequisites
Must be a college student attending classes during the regular term (fall, spring, and winter, if applicable), at one of the accredited colleges or universities on our affiliation list.
To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
Students must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.
Majors/Fields of Study
Computer Science and Engineering
Work Schedule
Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. Final work schedule will be determined by the supervisor.
Additional Work Schedule
Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).
Minimum Qualifications

• Must maintain a minimum cumulative 2.0 GPA.
• Must complete each term with minimum unit requirements for Undergraduate and Graduate student classifications. Proof will be collected at the end of each Spring and Fall term.
• Good written and verbal communication skills
• Computer knowledge and ability to use the Microsoft Office with good typing skills.
• Knowledge and ability to use basic office machinery such as fax, copier, printer, telephone.
• Open to asking questions for assistance
• Ability to:
  • Analyze data and situations, reason logically and creatively, identify problems, draw valid conclusions, and develop effective solutions.
  • Thoroughly and accurately follow written and oral instructions.
  • Prepare effective reports.
  • Satisfactorily carry out increasingly difficult assignments.
  • Do neat and accurate work.
  • Meet and deal tactfully with a variety of people with different backgrounds, experiences and attributes.
  • Establish and maintain positive working relationships with those contacted during the course of employment.
  • Work under pressure with shorttime frames for deadlines.

Preferred Qualifications

• Under the amendment to Government Code Section 18220, state agencies shall give preference to a qualified applicant (up to 26 years of age) who is, or has been, a dependent child in foster care, a homeless youth, a formerly incarcerated youth, or a victim of human trafficking.
• Knowledge of:
  • Electronic computer systems; electronic data processing equipment and its capabilities.
  • The basic concepts of hardware, software and telecommunications and networking for platforms supported by Caltrans Headquarters.
  • Principles and techniques of studying work processes for new or revised electronic computer applications, technical report writing, and statistical methods.
• Excellent ability to multi-task, prioritize and meet deadlines with ability to handle assignments in a professional and timely manner.
• Strong attention to detail and produce thorough, accurate results.
• Ability to take initiative and work independently or in a team environment.

Duties and Responsibilities

• Assist with the daily operations of HQ IT Operations IT Support IT functions, including responding to Tier 1 help desk issues, assist with and observe the maintenance operations of IT Endpoints, and interact with customers to resolve a wide range of issues and requests.
• Assist in performing system and software upgrades. Review procedure manuals for accuracy and completeness.
• Assist with imaging and deployment of new Endpoints and peripheral equipment, including helping customers migrate data as necessary and system configuration.
• Assist in compiling report data, including hardware inventory.
• The SA will assist with other related duties as necessary.

Physical Requirements
Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.
Working Conditions
Work is performed in an office or in a field environment.
Application Instructions
Please complete all fields of the employment application. Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application.
In addition to your resume, please upload your most recent transcripts.
Apply by: 02/09/2024