Strategic Account Associate

Betis Group is looking for a Strategic Account Associateto join our team. Betis Group has teamed with Orijin to fulfill their vision of breaking the cycle of incarceration and join them in their mission to prepare every justice-impacted individual for sustainable employment. Orijin is the ORIGINal Ed Tech company that provides secure tablet computers connected to a robust cloud-based learning and communications platform to solve some of the most consequential challenges correctional facilities face across the U.S. To learn more about Orijin and their mission please visit: https://www.youtube.com/watch?v=31I-dO7qqeg

The Strategic Account Associate will be responsible for supporting the tablet education program on-site at several correctional facilities. They will also be responsible for driving user engagement and utilization of deployed tablets with quarterly success metrics. The ideal candidate will have a minimum of two years’ experience in teaching/training or account management/sales and will be able to demonstrate exceptional communication and interpersonal skills. Additionally, they embrace a growth mindset and have the ability to see more than a single story. They will be responsible for developing and maintaining strong relationships with the client, and ensuring the needs of the user are met in a timely and efficient manner.

This position requires reimbursable travel up to 3-4 days per week to facility locations within the state of Massachusetts. Must have a reliable vehicle and driver’s license in good standing.

Job Responsibilities/Essential Job Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)

• Visit facilities within the client’s jurisdiction where tablets are in use to meet with students and staff in order to drive utilization of the tablet programs
• Serve as the day-to-day point of contact for assigned accounts, developing and maintaining strong relationships with facility management
• Understand the client’s use case, goals and needs, and develop strategies to effectively address them and align to goals
  • Remove barriers to tablet utilization within facilities and proactively offer support and solutions
  • Identify training needs
  • Maintain a working relationship with facility staff to promote a positive strategy around tablet use and adoption
• Serve as a liaison between facility staff, tablet users and internal teams, ensuring that all parties are aligned on goals and deliverables
• Work closely with the Strategic Account Manager and Director of Strategic Account Management to identify training needs, opportunities to improve account performance and grow the business
• Monitor account activity and performance against OKRs (Objectives and Key Results), review data analytics, providing regular reports to clients and internal teams. Key Results are targeted percentage gains in utilization and outcomes as determined by the Strategic Account Manager each quarter
• Develop and execute account plans that drive growth and meet or exceed targets
• Stay in tune with new products releases, changes and developments, sharing insights with clients and internal teams as appropriate
• Handle customer inquiries and concerns in a professional and timely manner

Skills and Qualifications

• 2 years professional experience in Teaching/Training OR Account Management/Sales
• Experience in customer service, education and tablet user experience
• Strong ability to quickly learn and understand new technologies
• Excellent communication, problem solving, and presentation skills
• Strong organizational skills and attention to detail
• Self-starter with the ability to work independently and as part of a team
• Ability to promote program objectives through education, motivation and guidance
• Experience with Google Suite of products

Benefit Offerings

Betis Group understands and values the talent and experience of all our employees. Our people are our greatest asset! Along with a competitive salary, we offer a variety of perks and benefits that complete a total compensation package to support you and your family.

• Medical, Vision, & Dental Insurance
• Life Insurance, STD, LTD, and AD&D – Company Paid
• Retirement Planning
• PTO – Holiday, Sick Leave, Vacation, Volunteer Hours
• Tuition Reimbursement
• Professional Development Training
• Betis Health and Wellness Program

About Betis Group

Betis Group, Inc. is an experienced provider of comprehensive information technology products, solutions, and services. Since 1995, we have supplied expert end-to-end support to our public and private sector clients worldwide. We offer services in the areas of systems engineering, enterprise solutions, software engineering, technology deployments, staff augmentation, infrastructure installation and upgrades, and hardware/software sales.

Betis characteristics an Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.