Job Description Summary

The T700/CT7 International Contract Performance Manager will demonstrate accountability for functional, business, and broad company objectives. In the role of Contract Performance Manager, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, lead contract renewal and business development opportunities, lead digital fleet management product service strategy, and contribute to the overall business strategy. The T700/CT7 long term service contracts are among the most impactful service contracts in Defense and Systems and are critical to international military customer readiness goals. The Contract Performance Manager is the primary point of contact with assigned customers and owns the customer’s experience regarding all contract interactions. Key accounts may include TrueChoice Defense agreements in the Americas, MENAT, and APAC as well as global T700/CT7 MROs.

Job Description

Roles and Responsibilities

• All Contract Performance related activities , typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests.
• Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising.
• Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
• Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision
• Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.
• Responsible for the profitability and customer satisfaction for assigned customer(s)
• Provide total program leadership including GE support functions and organizations
• Provide coordination with the customer ensuring customer satisfaction
• Manage the Contract Margin Review process and associated profitability metrics
• Responsible for contract flow down and the development of program plans related to the Contract Performance process
• Represent GE in business and contractual discussions with customers
• Review invoices for assigned accounts and collect cash in a timely manner
• Establish productivity goals by contract or product
• Organize and support program and technical reviews with customers
• Determine and flow down customer shop visit forecasts
• Leads a team of multinational direct and indirect reports to achieve customer satisfaction, readiness goals, and business metrics
• Champion military T700/CT7 product line requirements in the development digital fleet management solutions
• Must be willing to travel internationally – expectation will be for 25% travel

Required Qualifications

• Bachelor’s degree in engineering, logistics, or business from an accredited college or university
• Minimum of 5 years of experience in Customer and Program Management
• Possess or be able to obtain a US Secret Clearance

Desired Qualifications

• Master's degree in engineering, logistics, or business-related field from an accredited college or university
• Lean Six Sigma Certification
• Minimum of 2 years of experience managing long-term customer service agreements
• Minimum of 5 years managing military aircraft maintenance/sustainment (AH-64 and UH-60 preferred)
• Minimum of 2 years of experience in long-term contract margin reviews
• Minimum of 3 years of experience implementing/integrating ERP systems and or business specific analytic software applications

• Master Degree in engineering, logistics, or business related field from an accredited college or university
• Lean Six Sigma Certification
• Minimum of 2 years of experience managing long-term customer service agreements
• Minimum of 5 years managing military aircraft maintenance/sustainment (AH-64 and UH-60 preferred)
• Minimum of 2 years of experience in long-term contract margin reviews
• Minimum of 3 years of experience implementing/integrating ERP systems and or business specific analytic software applications
• Former military rotary wing aviator or aviation maintenance background
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills. Leadership experience in US Military Logistics, Supply, and Services

ELIGIBILITY REQUIREMENT

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment

PLEASE NOTE: Work Location listed 48 Contiguous States (Remote) 

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

#LI-Remote - This is a remote position