Toyota Service Manager

Job Requirements:

• Positive attitude, strong work ethic, high level of motivation.
• At least 2 years Automotive Retail Service Manager experience required.
• Toyota or Lexus experience is a plus.
• Reynolds & Reynolds DMS experience is a plus.
• ASE Certification (C1) - preferred but not required.
• High volume service department experience a plus.
• Proven track record in CSI and professional work ethic is a must.
• Strong record of positive Customer Satisfaction results.
• Valid in-state driver’s license with good driving record.
• Submit to and successfully complete Motor Vehicle Record Check, Background Check, and Pre-Employment Drug Screen.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supervising and monitoring Service Advisors and service drive.
• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assists in diagnosing vehicle problems.
• Maintaining and growing the service department.
• Oversees administration of warranty claims.
• Oversees training and supervising of service department employees.
• Works with upper management to make service department hiring and discipline decisions. Sets schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain effective employee relations.

State-of-the-Art Facility:

• Fully Air Conditioned Shop for the hot summer months.
• High Speed Rytec Shop Doors to keep you warm in the winter and cool in the summer.
• Hunter HawkEye Elite Alignment System.
• Computers at each toolbox.
• Hunter Road Force Elite Wheel Balancer, and Brake Lathe.
• Technician Locker room.
• Busy Service Drive.
• Located off Route 24 and Route 123.

Employee Benefits:

• Family Owned
• Tufts Health (50% Company Paid) and Dental Insurance
• 401k Retirement Plan w/ Employer Match
• Employee referral program
• Group Life Insurance
• Paid Vacation & Personal Days
• Employee discount

• 
  Copeland Toyota is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin.