Address
Form of work
Salary
The Acquisition Offers and Capabilities (AOC) team is responsible for showing the right offers to the right customers at the right time. This role will include a mix of internal and external (customer) facing systems and applications helping to improve both our internal and external user experiences.
Job Summary
As a Senior Product Designer, Associate you will be a part of our Acquisition Offers and Capabilities team helping to conceptualize, structure, and detail our user experiences within the context of a broader user journey. You will be working from upfront research and insights through delivery of final designs. In this role you will be able to continually broaden and improve your skills.
Job Responsibilities
- Design and re-design product experiences across our AOC (Acquisition Offers and Capabilities) offerings
- Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
- Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
- Ideation and prototyping to explore different options, including unexpected, but still workable solutions
- Diagram the interactivity of the product ecosystem, including omnichannel service and feature interactions, with user flows and wireframes
- Detailed UI design, built upon our Design System, that brings our solutions to life
- Present work, connecting design decisions to desired business impact
Required Qualifications, Capabilities and Skills
- Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
- Minimum of 4 years of prior work experience involving collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
- Self-directed in both planning and structuring work and executing at expected levels of quality
- Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping
- Able to show how your understanding of technical constraints and opportunities informed your design solutions
- Comfortable and confident when presenting work to cross-functional Directors
- Intermediate to advanced experience using Figma
Preferred qualifications, Capabilities and Skills
- Advocate for Accessibility Guidelines and Inclusive Design practices
- Has shipped multiple successful digital products, demonstrating user and human-centered design approaches
- Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
- Demonstrated understanding of how design connects with broader business value
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
