AddressPosition Objective: The Sr. IT Support Technician will respond to all support inquiries through the help desk system, emails, or calls. Support tickets include troubleshooting Windows issues, managing user accounts, and setting up and deploying new hardware and software. This individual will be the first line of resolution to troubleshoot all end-user support requests and incidents.
Duties and Responsibilities:
This successful candidate’s responsibilities will include responding to and troubleshooting an average of 200 support tickets per month.
Complete On-boarding and Off-boarding tasks for staff.
Perform remote assistance to support Windows 10/11 laptops and software.
Troubleshoot Microsoft Office Suite applications.
Troubleshoot end-user network issues.
Manage O365 user accounts, groups, and settings.
Prepare and ship corporate laptops for end-users. (requires travel to local shipping center)
Basic Qualifications:
HS Diploma
Experienced Support Technician with at least 2 years experience working in a senior level role.
Familiar with troubleshooting Microsoft Windows 10, Windows 11, and Microsoft Office Suite.
Hands-on experience creating and managing users in O365 Admin Portal including Group Management, Exchange, and Active Directory.
Must pass a thorough background check as a government contractor with the ability to obtain a Public Trust clearance.
The candidate must be local to Herndon, Virginia (HQ). This is a hybrid position, requiring at least 1 day per week in the office depending on the needs of staff.
Minimum Qualifications:
Bachelor’s Degree preferred
CompTIA Security+ and Network+ are recommended.
Excellent customer service and IT problem-solving skills will all levels of staff.
Pro-active, self-starter with minimal supervision, time management is critical.
Ability to multi-task and prioritize support tickets as they are received using ManageEngine Service Desk.
Ability to communicate effectively, orally and in writing, with non-technical and technical staff.
Detail-oriented and possess strong organizational skills with the ability to prioritize multiple tasks and projects.
*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, email us at recruiting@gapsi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.
GAP Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
Requisition ID: 6634
