District It Support Technician

Position Type:
Technology/Technical Support
Date Posted:
10/19/2023
Location:
Hazel Park High School
(High-Needs School)
Date Available:
11/01/2023
District:
Hazel Park Schools - website
District IT Support Technician
Reports To: Director of Technology
Location: Based at HPHS but will travel throughout district
Preferred Qualifications:

• Associates Degree in Computer Science is a plus.
• Network+ certification is a plus.
• 4+ years of relevant experience in supporting computers and/or providing help desk support to multiple locations.
• Customer service experience.

Duties and Responsibilities:

• Support position in our schools with remote and direct interaction.
• Respond to staff inquiries in a courteous and professional manner.
• Create, document, and escalate issues and problems according to ticket standards and SLAs.
• Monitor assigned tickets and tasks and provide service or escalation as necessary with supervisor approval.
• Provide support for escalated service desk tickets following established protocols.
• Provide desktop, server, and network support.
• Deliver technical staff support over the phone and in person, understands support processes.
• Perform remote and onsite scheduled maintenance.
• Accurately enter and maintain ticket information including notes and resolution.
• Adhere to departmental policies for reporting and managing requests and change control.
• Attend Board meetings to assist with the audio and video needs to record and stream.
• Other duties as required.

Skill Requirements:
Technical Skills:

• Must have strong phone and interpersonal skills.
• Strong understanding of available tools to assist in daily tasks.
• Anti-virus solutions for monitoring and remediation.
• Remote Access Tools and software experience.
• Basic understanding of DNS, Firewalls, and DHCP.
• Knowledge of workstation/server hardware and software troubleshooting abilities.
• Working knowledge of computer equipment; general understanding of storage solutions.
• Knowledgeable in troubleshooting and resolving workstation-based software issues.
• Knowledge and understanding of AD, DNS, the Internet and mail flow.

Soft Skills:

• Written and verbal communication skills.
• Pleasant and professional demeanor in all staff and internal communications.
• Ability to multitask.
• Intellectually resourceful with sound judgment and effective decision-making abilities.
• Independent worker and able to work effectively on daily tasks without direct supervision.
• Strong organization skills and ability to operate efficiently throughout daily tasks.
• Demonstrates empathy with staff and professionalism at all times.
• Interacts and communicates with staff at all levels, from Directors to Team to Staff.
• Operates with staff satisfaction in mind.
• Energy, enthusiasm and results-oriented.

Work Environment/Physical Demands:

• Use of computer and office equipment.
• Ability to remain calm in stressful situations.
• Performs all administrative functions expected at this level.
• May include standing, lifting up to 50 lbs., bending, sitting or twisting.

Non-Union Position, pay in accordance to qualifications and experience.
Application Requirements.
Application Deadline: When Filled
All interested applicants need to complete the employment application.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
The Hazel Park School District is an equal opportunity employer and complies with all laws prohibiting discrimination on the basis of race, color, age, sex national origin, religion, citizenship, handicap, height, weight, marital status. The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties maybe performed by the individuals currently holding this position and additional duties may be assigned.