It Support Technician (Helpdesk)

Job Details
Job Location
Richmond - Glen Allen, VA
Position Type
Full Time
Job Shift
Day
Description
We are seeking a Helpdesk Support Technician to provide technical support and troubleshooting for our internal employees. The ideal candidate will possess the following skills and qualifications:
Responsibilities:

• Provide desktop and peripheral support (Monitors, Printers, Scanners) for branch offices and remote employees.
• Install, troubleshoot, repair, and maintain personal computer hardware and software, including advanced troubleshooting ability with core Windows components, software, and hardware.
• Provisioning of PC endpoints. This will include:
  • Perform operating system installations and imaging.
  • Ordering and Shipping equipment
  • Ensuring proper software deployments and configurations.
• Provisioning of mobile device management on BYOD phones, including updating configuration and compliance policies as needed and wiping lost or stolen devices.
• Collaborating with other technical staff and/or vendors to resolve more complex issues.
• Some support efforts will be required outside of normal business hours, including nights and weekends, in addition to occasional travel to offsite offices.

Requirements:

• Proficiency with Microsoft Windows 11 Operating System and Office 365 product suite.
• Basic networking knowledge (OSI model, TCP/IP, subnets, DHCP, DNS)
• Detail oriented individual with good follow-up, follow-through, and finisher of tasks, tickets, and projects
• Organizational skills are a must, as you will have to handle multiple service requests at once
• Ability to learn and willingness to take on more complex tasks
• Strong customer service skills

• Ability to clearly relay technical data to non-technical individuals
• 2+ years of experience in a technical support role
• Valid Virginia Drivers License AND reliable transportation
• Must be able to lift and/or carry no more than 50 pounds of equipment.
• Must be able to successfully pass a background check

Qualifications
Preferred qualifications:

• Bachelor's degree in Computer Science or related field
• Relevant technical certifications such as CompTIA A+, Network+, Security+
• Proficiency in Azure Active Directory, Office 365, Intune, Windows Deployment Toolkit (WDT) and System Center Configuration Manager (SCCM).
• Experience with Intune Autopilot deployments
• Familiarity with PowerShell scripting
• Experience with VoIP phone systems
• Ability to train end users on software applications

If you are an independent problem solver who is passionate about technology and has excellent time management skills, please submit your resume and cover letter.