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Form of workJob Description
Summary:
Looking for an IT Technician that has a demonstrated history of excellent customer service, sense of urgency, and able to multitask with minimum supervision. You will be the local on-site face of the technology department, supporting local and remote employees across multiple countries.
Responsibilities:
Experience:
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Looking for an IT Technician that has a demonstrated history of excellent customer service, sense of urgency, and able to multitask with minimum supervision. You will be the local on-site face of the technology department, supporting local and remote employees across multiple countries.
Responsibilities:
- Advanced troubleshooting for Company’s employees: hardware break fixes, network print solutions (desktop/laptop, printer, mobile device, and network peripherals).
- Providing technical support for local and remote users
- Configuration and Deployment of Windows and iOS computers
- Prepare, ship and receive computers and accessories.
- Maintain stockroom inventory and ensure all assets are accounted for.
- Assist with procurement of new hardware and the proper disposal of aged hardware.
- Timely and consistent completion of assigned tickets and requests, ensuring accurate and complete information.
- Assisting users with VPN connection troubleshooting and managing two factor authentication for new and existing employees.
- Audio Visual (A/V) support (Google Meet - Logitech) and troubleshooting
- Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).
- Telephone support
- Provide hands on assistance for other technology teams when needed
- Ability to interact with executive leadership to resolve Level 3 critical issues
Experience:
- 5+ years of advanced IT technical support with Windows and iOS devices, operating systems, and office applications.
- Tanium desktop and mobile device provisioning, Microsoft InTune, AutoPilot, Azure, and Jamf
- Image management, Desktop / Mobile Device provisioning
- Exposure to Identity Management tools like Okta and Duo
- VPN solutions
- Working with hardware, shipping and ewaste vendors
- Working with local remote users at all levels
- Providing support via remote access tools like LogMeIn
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
