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Form of workThis is an onsite position Monday through Friday during regular working hours at Glen Allen, Virginia.
Water has always been an essential natural resource, and today, how we manage water has major implications for business and for our world. By optimizing the efficiency and performance of water treatment systems and processes, we enable our customers to run more reliably and sustainably-helping their businesses be best-in-class.
Working side-by-side with our customers, ChemTreat team members use ingenuity to conquer challenges and expertise to identify opportunities, resulting in higher levels of performance and value.
All while protecting and preserving the world's most vital resource. See how ChemTreat is maximizing the power of water.
ChemTreat (www.chemtreat.com) is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.
ABOUT THE ROLE:
The Lead IT Client Services Support Technician is responsible for ensuring delivery of excellent customer service in providing technical assistance to users (walk-in, email, chat or phone) with computer systems, hardware and software problems, issues and questions. The Lead IT Client Services Support Technician will investigate and troubleshoot issues with end-user hardware, software, networking, peripherals and conference room equipment.
IN THIS ROLE YOU WILL:
ARE YOU QUALIFIED?
The ideal candidate has 3 years of IT technical support/helpdesk experience and is customer service focused. is a talented professional who can develop talent, foster innovation and deliver results.
This job is bonus eligible.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with state and federal regulations/statutes.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
Water has always been an essential natural resource, and today, how we manage water has major implications for business and for our world. By optimizing the efficiency and performance of water treatment systems and processes, we enable our customers to run more reliably and sustainably-helping their businesses be best-in-class.
Working side-by-side with our customers, ChemTreat team members use ingenuity to conquer challenges and expertise to identify opportunities, resulting in higher levels of performance and value.
All while protecting and preserving the world's most vital resource. See how ChemTreat is maximizing the power of water.
ChemTreat (www.chemtreat.com) is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.
ABOUT THE ROLE:
The Lead IT Client Services Support Technician is responsible for ensuring delivery of excellent customer service in providing technical assistance to users (walk-in, email, chat or phone) with computer systems, hardware and software problems, issues and questions. The Lead IT Client Services Support Technician will investigate and troubleshoot issues with end-user hardware, software, networking, peripherals and conference room equipment.
IN THIS ROLE YOU WILL:
- Serve as Lead IT contact for ChemTreat onsite. Triage and troubleshoot technical issues for employee desktop/laptop (computing devices) and peripherals for Water Quality associates. Serve as first point of contact for employees seeking resolution to IT issues.
- Perform troubleshooting to identify and then correct user requests within Service Level Agreement (SLA) timeframe.
- Setup, configure, troubleshoot, maintain and upgrade laptop/desktop/tablet computers and peripherals.
- Record user requests, troubleshooting and corrective actions within the WQIT Information Technology Service Management ("ITSM") tool
- Conduct Active Directory ("AD") administration.
- Support network (wired and wireless) connectivity within the facility.
ARE YOU QUALIFIED?
The ideal candidate has 3 years of IT technical support/helpdesk experience and is customer service focused. is a talented professional who can develop talent, foster innovation and deliver results.
- Excellent Customer Service skills, including a positive attitude, professional demeanor and ability to communicate with your customers.
- Technical knowledge of Microsoft operating systems (Windows 10/8/7/XP) required.
- Windows 10 workstation installation and administration required.
- Knowledge of basic TCP/IP and networking required.
- Microsoft Office 365 troubleshooting required.
- Server-based system software knowledge preferred.
This job is bonus eligible.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with state and federal regulations/statutes.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
