It Support Technician

Job Type
Full-time
Description
The IT Support Technician provides first-line user support relating to the company's computer, phone, hardware, and networking systems. The ideal candidate will have a prior understanding of computing infrastructure and networking. This is a full-time position with some evening and weekend work required.
• Assist in maintaining consistent laptop, desktop, and software standards
• Support all aspects of Tiger's information technology infrastructure and network in order to provide the highest level of customer focus and service availability
• Support users by managing and prioritizing help desk/support tickets (to include evenings and weekends as needed)
• Responsible for resolving end user support requests (including, but not limited to, computers, mobile devices, copiers/printers, phones and software support) and other project work as needed
• In-depth network infrastructure understanding including firewalls, routing, vLANs, and VPN configuration and troubleshooting
• Maintain and setup conference room equipment and assist with meetings and other events as needed
• Establish and maintain positive, effective relationships within the organization and with vendors
• Solve problems, develop solutions, and make critical decisions supported by analysis and data
• Research questions using available information resources
• Assist with onboarding of new users
• Perform hardware repair and maintenance
• Follow department procedures and protocols for troubleshooting and resolving issues
• Work closely with the IT Team, both internal employees and external vendors to fulfill end-user needs
• Perform other duties as assigned with the ability to work evenings and weekends (as needed), occasional day travel to local Tiger locations
Requirements
• At least two years' experience providing IT Support; Associates Degree or additional relevant experience preferred
• Superior analytical skills and experienced technical background, motivation and self-direction
• Displays a positive, "can-do" attitude and excellent customer service skills
• Passionate about technology and best-in-class internal user support
• Able to learn new technologies and stay current on industry standards
• Proven ability to provide troubleshooting and assistance to users as needed
• Keen troubleshooting mind capable of root-cause analysis of problems with the goal of fixing the issue and improving infrastructure
• Working knowledge of relevant hardware and software applications related to job functions
• Strong organization and prioritization skills
• Good character, strong work ethic, and excellent written and verbal communication skills
• Candidates must be able to multitask in a fast-paced environment and work flexible hours (outside of office hours of Mon - Fri, 8am to 5pm)
• Valid drivers license with good driving record
Salary Description
$20.00 to $23.00/ per hour