Specialty Treatment Coordinator

Dental Treatment Coordinator for Dental Specialty Department

Our office is seeking an experienced Dental Treatment Coordinator for our Dental Specialty Department. Prior front office experience with dental specialties: Oral Surgery, Endodontics, Periodontics, and Pediatric dental care is preferred. The Treatment Coordinator’s primary objective is to provide an outstanding experience with individual benefit coordination to help patients get the care they need. Excellent customer service and effective communication skills are required. If you enjoy helping patients achieve their dental goals and have a passion to help patients understand the importance of health and wellbeing, then join our team of dental professionals! Our offices provide a fast-paced friendly environment with opportunity to gain experience and advance professionally.

Who we are:

For more than 30 years, West Coast Dental Services has served southern California with the finest dental and orthodontic care in the state. With 40+ offices (and counting!) we deliver the highest standard of care using the latest technologies with a team of talented general dentists and specialists. At West Coast Dental, our employees are at the center of our success. We are committed to delivering an excellent employee experience with opportunities for professional growth for our team members.

Job Responsibilities:

• Provide patient consultations and communicate information about recommended treatments
• Calculate and coordinate fees for treatment
• Present cost of service, insurance coverage, and options for payments
• Provide information for third party financing
• Build a strong professional relationship with each patient by providing follow up calls and coordination of future appointments
• Monitor patient experience and be a primary point of contact
• Greet and welcome patients to ensure a positive experience
• Participate and support marketing initiatives for recalls and new patient growth

Qualifications:

• Minimum 3-4 years of dental front office experience
• Warm, friendly, and positive personality
• Advanced knowledge and use of dental terminology
• Knowledge of Dental Insurance process, billing, pre authorizations, eligibility
• Knowledge of Denti-cal, PPO, and HMO insurances
• Ability to present financial arrangements
• Ability to proactively address patient concerns and provide resolutions with the assistance of manager support when required
• Computer literate / Dental software programs
• Have excellent communication skills – Bilingual Spanish English preferred

What West Coast Dental Services offer you:

• Sick Pay
• Holiday Pay
• Vacation Pay
• Medical (including prescriptions)
• Supplemental vision insurance
• Comprehensive dental benefit
• Voluntary supplemental insurance for life, disability, critical illness, and accident
• Advancement opportunities
• 401 (k) plan
• Referral bonus incentive programs
• Bonus Pay

INDTC