Address
Form of workJOB DESCRIPTION
Work involves assisting the public in a fast paced, high volume call center by providing accurate information in accordance with the Business & Public Filing Division's specific guidelines, applicable statutes, and policies and procedures. Use database and other applications to assist attorneys and the public regarding documents that create or affect business entities required by law to be filed with the Secretary of State or provide information on existing business entities. Daily job responsibilities will include: conducting preliminary name availability searches while applying section's regulations and guidelines; provide public information from an internal database; provide general information regarding the agency's standard approved forms and filing fees; and forward customers to appropriate sections for additional assistance. Maintain a positive attitude while helping to resolve service issues by clarifying the customer's inquiry; selecting and explaining the best solution to solve the problem.
ESSENTIAL ABILITIES AND RESPONSIBILITIES:
Ability to answer a high volume of telephone calls and respond to numerous email inquiries
Ability to handle and resolve customer complaints
Ability to deal professionally and courteously with the public and with agency personnel
Ability to quickly and accurately retrieve information from a computer database
Ability to explain the regulations, policies, and procedures of the section
Ability to communicate effectively, orally and in writing
Ability to maintain composure in high-pressure situations
Ability to willingly accept and use feedback to improve performance
Ability to quickly learn the rules and procedures related to the Business & Public Filings Division
Ability to adapt successfully to change
Ability to successfully function as a team member and work effectively with team leaders, managers, and co-workers
Ability to cross-train within the section, resulting in job versatility and acquire additional in-depth knowledge of section's operations
Ability to meet personal and team performance measures
Ability to maintain regular and punctual attendance Monday - Friday from 8 am to 5 pm
Ability to work independently and under general supervision
Perform other duties as assigned
YOUR APPLICATION FOR EMPLOYMENT MUST SHOW HOW YOU MEET EACH OF THE FOLLOWING QUALIFICATIONS:
REQUIRED QUALIFICATIONS:
Minimum one year work experience in Customer Service or call center
Ability to type a minimum of 40 CWPM
Minimum one year of administrative experience
EDUCATION:
High school diploma or equivalent certificate
KNOWLEDGE & SKILLS:
General office practices and procedures
Attention to detail and accuracy
Using a personal computer with Microsoft software
Skill in providing quality Customer Service in a courteous and professional manner
Skill in using professional telephone etiquette
Writing, using proper grammar, spelling, and punctuation
Effective at conveying information and identifying, defining and solving problems
Outstanding phone and verbal communication skills along with active listening
Ability to perform duties in a stationary (seated) position with occasional periods of walking.
Must be able to lift and carry boxes weighing up to thirty (30) pounds.
PREFERRED EXPERIENCE:
One year (30 semester hours) of college
Ability to read, write and speak Spanish
This job description reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time.
Information for Veterans, Reservists, or Guardsmen
The following MOS codes are generally applicable to this position: 15P, 36B, 42A, 56M, 68J, 88H, 88N, 89A, 89B, 92A, 92Y, AZ, LS, MC, PS, RP, SN, YN, 641X, 741X, 360, 018, 0100, 0111, 6046, 0102, 0170, 4430, 3A1X1, 8A200. Please include any of these codes in the State of Texas application to better determine whether the minimum qualifications for this posting have been met.
YOUR APPLICATION FOR EMPLOYMENT MUST SHOW HOW YOU MEET EACH OF THE FOLLOWING QUALIFICATIONS:
REQUIRED QUALIFICATIONS:
Minimum one year work experience in Customer Service or call center
Ability to type a minimum of 40 CWPM
Minimum one year of administrative experience
EDUCATION:
High school diploma or equivalent certificate
KNOWLEDGE & SKILLS:
General office practices and procedures
Attention to detail and accuracy
Using a personal computer with Microsoft software
Skill in providing quality Customer Service in a courteous and professional manner
Skill in using professional telephone etiquette
Writing, using proper grammar, spelling, and punctuation
Effective at conveying information and identifying, defining and solving problems
Outstanding phone and verbal communication skills along with active listening
Ability to perform duties in a stationary (seated) position with occasional periods of walking.
Must be able to lift and carry boxes weighing up to thirty (30) pounds.
PREFERRED EXPERIENCE:
One year (30 semester hours) of college
Ability to read, write and speak Spanish
This job description reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time.
Information for Veterans, Reservists, or Guardsmen
The following MOS codes are generally applicable to this position: 15P, 36B, 42A, 56M, 68J, 88H, 88N, 89A, 89B, 92A, 92Y, AZ, LS, MC, PS, RP, SN, YN, 641X, 741X, 360, 018, 0100, 0111, 6046, 0102, 0170, 4430, 3A1X1, 8A200. Please include any of these codes in the State of Texas application to better determine whether the minimum qualifications for this posting have been met.
