Customer Service Representative

Wisdom Digital Logistics is a fast growing 3PL. We have the vision to connect markets in the supply chain through technology to give our customers a premium experience in Contract Logistics, Customs and Freight forwarding.

Customer Service Representative

Essential Functions and Tasks

• Interacts with customers by phone, email, or in person and receives orders or changes in service
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
• Report any discrepancies, damage of merchandise, or status of your shipment to the customer.
• Consolidate loads and coordinate consolidated petitions.
• Filling of the petitions according to Annex 22.

Requirements:

• High school diploma or GED (General Education Diploma) equivalency
• Minimum 6 months related experience and/or training
• PC literate with experience with Microsoft Outlook, Word and Excel
• English (B2, C1, C2).

Tipo de puesto: Tiempo completo

Salario: $13.00 - $17.00 la hora

Lugar de trabajo: Empleo presencial