Customer Service Representative

About Us

If you love fast-paced ever changing world challenges, Airtalk Wireless is the right place for you to grow your career. Headquartered in Houston, Texas, our parent company, HTH Communications is one of the fastest growing companies in the wireless industry. With roots in the refurbishment and distribution of mobile devices, over the past decade HTH has grown into a full-service logistics and services organization operating out of a new, state-of-the-art 125,000-square-foot facility. HTH’s service offering includes device refurbishing and repair, handset sales, 4PL and MVNE services. HTH customers and partners include nationwide carriers, regional operators, MVNO’s, independent agents and equipment manufacturers. In addition, HTH also owns and operates FCC-licensed Eligible Telecommunication Carriers (ETCs) offer Lifeline, Affordable Connectivity Program (ACP) and Prepaid wireless services to consumers in all 50 states under four consumer brands: AirVoice Wireless, Cintex Wireless, TAG, and AirTalk Wireless.

Join our Customer Service team and drive positive change in a fast-paced, ever-evolving environment. We're seeking dynamic individuals who are learning-oriented, analytical, and thrive on solving challenges. If you're a self-starter with a passion for making a difference and can navigate seamlessly through rapid changes, apply now! Be part of a team that values your drive, encourages continuous learning, and empowers you to make a real impact on our customer experience.

Responsibilities

• Responds to customer inquiries by reviewing, gathering, and researching information; assembles and forwards information; verifies customer understanding and provides resolutions
• Verifies and approves customer and agent orders; handles complaints and offers solutions
• Handles incoming phone calls and initiates outbound calls to customers
• Ensures customer satisfaction and fosters an enjoyable experience
• Updates the company database by inputting information from each call, keeping every customer field current
• Completes reports of calls and other data accurately and on time
• Maintains a comprehensive understanding of the current products and services offered
• Assists in managing the website, OSS Billing Systems, Customer Service Center, and Subscribers as needed
• Daily interaction with various partners, vendors, master agents, etc.
• Assists management in the day-to-day carrier operations activities
• Establishes partnerships across MVNO organizations and the enterprise to define, develop, manage, and execute the product roadmap based on business and customer needs
• Provides clerical and administrative support to management as requested

Qualifications and Requirements

• 2+ years of experience in similar positions
• Proficiency in computer skills, including Outlook, Word, and Excel
• Effective verbal and written communication skills to engage with individuals of diverse backgrounds
• Ability to collaborate within a team for efficient task completion
• Demonstrated self-starting capability, working independently with punctuality and attention to detail; adept at multitasking with strong work ethics
• Desired qualities include an outgoing personality and an outstanding attendance record
• Capacity to learn, adapt, and solve problems
• Effective multitasking, prioritization, and time management skills
• Minimum requirement: High school degree
• Bilingual proficiency in Spanish or Vietnamese is a significant advantage
• Successful completion of a nationwide background check and drug screen is mandatory

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Houston, TX 77099: Relocate before starting work (Required)

Work Location: In person