Entry Level Customer Service and Sales Support

Initium Novum is actively searching for Customer Service and Sales Representatives to join our innovative and expanding family run firm. You will provide exceptional Customer Service and support to prospective consumers within the cellular platform. As the Customer Service and Sales Representatives, you will receive extensive training, in person and virtual support, and one-on-one mentorship, to become fully equipped as an expert in the industry and the brand of our organization. No prior experience is required as we train all of our Customer Service and Sales Representatives.

CSR and Sales Support Responsibilities:

• Customer Acquisition and Retention
• Overseeing and managing territory using salesforce technology
• Create exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections
• Provide detailed information regarding products and services that reflect the customer's needs
• Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
• Track and report measures of success in the market
• Work closely with the compliance to ensure a seamless customer experience from outreach to product delivery and installation
• Follow all company and client privacy policies while handling customer's information
• Regularly attend and actively participate in training sessions, networking events, and conferences
• Expand into a recruiting capacity and learn to teach and train others while executing personal tasks

Why Initium Novum:

• Industry leader in sales techniques
• Extensive learning and expanding comfort zones
• Ability to work well with a team or independently
• Growth personally and professionally
• Comfortable and supportive culture
• Consistent schedule

We are an equal opportunity employer and are dedicated to fostering diversity and inclusivity within our team. We encourage candidates from all backgrounds to apply.

Job Type: Full-time

Pay: $900.00 - $1,100.00 per week

Benefits:

• On-the-job training
• Professional development assistance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Dallas-Fort Worth, TX: Relocate before starting work (Required)

Work Location: In person